Administrative Specialist

Job Description

Service Operations Administrator

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

ICT Services | Service Desk | Hybrid Working (3 days in office and 2 from home)

Are you an Excel expert who loves turning data into meaningful insights? Do you enjoy spotting trends, identifying anomalies and using reporting tools such as Power BI to drive better business decisions?

We're looking for a Service Operations Administrator to join our Service Desk team. This is an excellent opportunity for someone with strong Excel and reporting skills who enjoys working with data, producing insightful analytics and identifying opportunities to improve operational efficiency.

In this role, you'll be responsible for managing warranty claims, analysing service costs, developing reporting and dashboards, and providing valuable business insight through accurate data analysis and continuous improvement.

What you'll be doing

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• Managing the end-to-end LLU and Parts Warranty process for Annodata and Kyocera/MCL, including associated reporting

Producing, maintaining and developing service cost analytics, dashboards and management information

Using Excel, Power BI and other reporting tools to provide meaningful insight that supports business decision-making

Proactively identifying anomalies within Vale and other ITSM platforms, working with colleagues across the business to investigate and resolve issues

Supporting the administration and maintenance of tools, knowledge bases and customer documentation used for service cost analysis

Working closely with the Finance team to meet reporting deadlines and ensure financial clarity

Liaising with Field Engineers, Team Leaders and Regional Service Managers to support warranty information retrieval

Highlighting trends, errors and opportunities for improvement across service operations

Supporting warranty claims management and driving continuous improvement initiatives

Undertaking additional duties as required to support the wider Service Desk function

What we're looking for

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• Advanced Excel skills, including experience working with large datasets, analysis and reporting

Experience producing dashboards and management information

Familiarity with Power BI or similar analytical and visualisation tools

Good knowledge of Vale would be advantageous

Excellent attention to detail and analytical skills

Strong written and verbal communication skills

The ability to prioritise workloads and work effectively under pressure

Confidence communicating technical, service and commercial information to different audiences

Excellent interpersonal and relationship-building skills

What will make you successful?

You'll be someone who enjoys taking ownership, working collaboratively and finding better ways of doing things. You'll be naturally curious, proactive in identifying issues and passionate about using data to improve operational performance.

You'll also embody our key success factors by:

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• Building collaborative relationships

Taking responsibility and ownership

Supporting business goals and objectives

Acting as an ambassador for controls, processes and operational excellence

Why join us?

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• Competitive Salary

25 days holiday

The ability to Buy and Sell holiday

A Volunteer Day

Life Assurance (4 x base salary)

Pension Scheme

Employee Assistance Programme

Coaching and Mentoring

EyeCare - Access to money off for glasses and sight test

Flu Jab

Eligibility for Costco Membership

Values

The values that underpin the Kyocera Group are the 5 C's- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement

Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies

Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. xwwtmva Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.