International BSC Transactions Team Lead (Polish Speaking)

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Polish Speaking Team Leader – International Transactions Location: Chipping Sodbury Department: Business Service Centre (BSC) – International Transactions Language Requirement: Fluent Polish and English Salary £32,2000 - £37,000 depending on experience Lead a High-Performing International Transactions Team We are looking for an experienced Polish Speaking Team Leader to join our International BSC Transactions team. This is an exciting opportunity to lead a team responsible for processing invoices, purchase requisitions, and other key business transactions across multiple Heidelberg Materials countries. As Team Leader, you will ensure the delivery of high-quality, efficient, and timely transaction processing while supporting, coaching, and developing a team of administrators and senior administrators. You will play a key role in maintaining service excellence, driving continuous improvement, and building strong relationships with stakeholders across the business. Key Responsibilities Team Leadership * Lead, motivate, and develop a team of up to 10 employees processing high volumes of transactions. * Ensure all activities are completed in line with established procedures, training, controls, and compliance requirements. * Monitor performance against Service Level Agreements (SLAs) and drive a "right first time" culture. * Support employee development through coaching, training, performance management, and regular feedback. Transaction Processing * Process and support the resolution of complex and non-standard transactions. * Apply strong knowledge of systems, policies, and end-to-end processes to ensure accurate outcomes. * Escalate and resolve issues where necessary to maintain service delivery standards. Customer Service * Provide professional, timely, and meaningful responses to customers, suppliers, and internal stakeholders. * Build positive working relationships with stakeholders across Heidelberg Materials countries. * Ensure a customer-focused approach is embedded within the team. Problem Solving * Investigate complex transaction issues and identify effective solutions. * Carry out root cause analysis and provide recommendations to management. * Support the resolution of service issues and prevent reoccurrence. Subject Matter Expertise * Develop and maintain expert knowledge of relevant transaction processes. * Act as a key point of contact for process guidance and support. * Deliver training and knowledge sharing across the wider team when required. Continuous Improvement * Identify inefficiencies, process bottlenecks, and opportunities for improvement. * Support and lead Continuous Improvement (CI) initiatives and projects. * Contribute to the ongoing development of best practices and operational excellence. About You Were looking for someone who can combine strong leadership skills with operational excellence and stakeholder management. Essential Skills & Experience * Fluent Polish and English language skills, both written and spoken. * Previous experience leading or supervising a transactional, finance, shared services, or administrative team. * Strong customer service and stakeholder management skills. * Experience working within SLA-driven environments. * Excellent problem-solving and analytical abilities. * Ability to coach, develop, and motivate team members. * Strong organisational skills with the ability to manage multiple priorities. Why Join us? At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people. Rewards & Benefits * Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member * Competitive Package: Salary, bonus incentives, generous pension, and life assurance * Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans * Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause * Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) * Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities J-18808-Ljbffr