Field Service Engineer (Fluent German)

A leading manufacturer is seeking a Customer Support Service Engineer.

Customer Support Service Engineer role involves frequent international travel to customer sites worldwide, providing installation, maintenance, repairs and technical support for advanced X-ray Photoelectron Spectroscopy (XPS) systems and associated equipment. This is an excellent opportunity for an engineer who enjoys hands-on technical work, international travel and delivering outstanding customer service.

The ideal candidate will have a degree in Electronics, Mechanical Engineering or Physics, together with strong problem-solving skills and a customer-focused approach.

Ref : WL47546 - Please include this when making any enquiries.)

Main Responsibilities

• Carry out installation, maintenance, upgrades and repairs of X-ray Photoelectron Spectroscopy (XPS) systems at customer sites worldwide
• Deliver planned preventative maintenance and warranty work
• Test repaired equipment prior to returning it to customers
• Provide technical support and troubleshooting both on-site and remotely
• Deliver customer training on equipment operation and maintenance
• Prepare service reports and maintain accurate business records
• Obtain customer acceptance following completion of service work
• Report equipment issues and contribute to continuous improvement initiatives
• Support fellow Service Engineers and the Customer Support team as required

Ideal Candidate

• Degree in Electronics, Mechanical Engineering or Physics (or equivalent)
• Background in scientific instrumentation
• Knowledge of X-ray Photoelectron Spectroscopy (XPS) would be advantageous
• Excellent problem-solving and analytical skills
• Strong customer service and communication skills
• Good time management and organisational abilities
• Willingness to travel internationally on a regular basis
• Full, clean UK driving licence would be advantageous

Conditions

• Location : Manchester
• Working Style : Field-based with frequent international travel
• Salary : £29k - £39.5k
• Job Type : Permanent, full-time
• Working Hours : 37 Hrs Monday to Thursday 8AM – 4 : 15 Friday 8AM – 3 : 30PM
• Start : asap
• Benefits : £5500 Business trip compensation, Bonus, Pension, Life Insurance