Practice Manager

Clinic Manager – Lead a Growing, Award-Winning Private Dental Practice Location: Sturminster Newton, Dorset Hours: Permanent | 4 or 5 Days per Week Salary: Competitive + Performance Bonus Lead the Next Chapter at Sturminster Dental Care An exciting opportunity has arisen to lead one of Dorsets longest-established private dental practices. We are looking for an exceptional leader to build on a strong legacy and guide Sturminster Dental Care through its next chapter of growth. This is an exciting opportunity for an experienced people leader with strong commercial awareness and business acumen who can inspire the team, drive operational excellence and deliver sustainable business growth while ensuring every patient receives an outstanding experience. Whilst dental experience isnt essential, we are looking for an experienced leader with the commercial awareness, operational expertise and people management skills to successfully lead a busy private practice. If youve managed teams, driven business performance, navigated organisational change and confidently handled employee relations and challenging conversations, wed love to hear from you. About Sturminster Dental Care Sturminster Dental Care is an award-winning, purpose-built, five-surgery private dental practice that has proudly cared for the local community for many years. Our experienced clinicians provide a comprehensive range of private treatments including family dentistry, cosmetic dentistry, orthodontics, endodontics, restorative dentistry and hygiene services, delivering exceptional care in a welcoming and professional environment. Were proud of our long-standing, loyal team, many of whom have been with the practice for years. Their commitment and passion have helped create a supportive culture where colleagues genuinely enjoy working together and patients receive an exceptional experience. About the Role As Clinic Manager, youll play a pivotal role in delivering both the day-to-day operational management and long-term strategic success of the practice. Working closely with your Director of Clinic Support (DOCS), youll have full responsibility for the operational, financial and commercial performance of the practice. This role is about more than managing the day-to-day. Were looking for someone who can lead with confidence, inspire their team, embrace change and create an environment where colleagues feel supported and patients continue to receive an exceptional experience. Youll be responsible for balancing operational excellence with commercial success while maintaining the warm, family feel that has made Sturminster Dental Care so successful. Key Responsibilities Leadership & Team Development * Lead, motivate and inspire a high-performing clinical and administrative team. * Foster a positive, supportive and collaborative culture. * Conduct daily huddles, one-to-ones and monthly practice meetings. * Recruit, onboard and develop colleagues. * Manage annual leave, sickness absence, performance and employee relations matters. * Coach and mentor colleagues to achieve their full potential. * Build strong relationships with clinicians and support teams. Commercial & Financial Performance * Take ownership of the practices financial performance with full P&L accountability. * Analyse KPIs, financial reports and operational data to identify opportunities for growth. * Deliver revenue, EBITDA and Annual Operating Plan (AOP) targets. * Translate business insights into practical actions that improve productivity and profitability. * Conduct monthly business reviews and implement action plans. * Approve payroll, associate payments and practice expenses. * Support local marketing initiatives to increase patient growth and strengthen the practices reputation. Operational Excellence * Ensure the smooth day-to-day running of the practice. * Optimise clinician diaries, recalls and utilisation. * Oversee equipment servicing and maintenance. * Manage stock levels and quarterly stock takes. * Handle patient complaints professionally, empathetically and efficiently. * Ensure excellent CQC compliance and health and safety standards. Collaboration * Build strong working relationships with clinicians, associates and central support teams including Finance, Marketing, Recruitment, HR and IT. * Attend quarterly leadership meetings with the Director of Clinic Support. * Participate in Envisage Dentals annual One Team event. * Support neighbouring practices where required. About You Youre an experienced leader who enjoys developing people, youll bring a strong commercial mindset, excellent business acumen and the confidence to make informed decisions that balance operational efficiency, financial performance and outstanding patient care. Were looking for someone who is: * A calm, approachable and a confident leader. * Comfortable leading an experienced, long-standing team. * Commercially aware with experience managing KPIs, budgets and business performance. * Experienced in leading, coaching and developing people. * Confident managing employee relations, performance issues, absence and difficult conversations. * Resilient and able to make decisions while holding people accountable. * Skilled at leading teams through change, maintaining engagement and building trust. * An excellent communicator with strong relationship-building skills. * Highly organised, proactive and solutions-focused. What We Offer * Competitive salary plus performance-related bonus scheme. * Flexible full-time working pattern (4 or 5 days per week - 32–40 hours). * Company pension. * Annual GDC registration (where applicable). * Fully funded CPD. * Employee referral scheme. * Discounted dental treatment. * Holiday purchase scheme. * Ongoing leadership development and career progression. Envisage Dental is an equal opportunities employer committed to creating an inclusive workplace. We welcome applications from all suitably qualified candidates regardless of race, religion, belief, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. As part of our commitment to fair and equitable recruitment practices, we do not request or consider salary history during the hiring process. Compensation is determined based on the requirements of the role, relevant skills, qualifications and experience. J-18808-Ljbffr