Talent.com
BEUMER Group
Project Manager (Customer Support)BEUMER Group • Edinburgh, Scotland, United Kingdom
Project Manager (Customer Support)

Project Manager (Customer Support)

BEUMER Group • Edinburgh, Scotland, United Kingdom
15 days ago
Job type
  • Full-time
Job description
Company Description

Conveying, loading, palletising, packaging, sortation and distribution - BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Job Description

As a "Project Manager, Customer Support" at BEUMER your key role and purpose cover the following:
  • Overall responsible for planning and execution of modernization and upgrade projects towards customers having their sites and systems running in live operation, where complexity and cost can have large impact on project risk
  • Responsible for delivering multiple modernization and upgrade projects concurrently, ensuring successful execution in line with contractual requirements, project schedules, budgets, and quality standards.
  • Manage modernization and upgrade projects with values of up to €10M, varying in complexity and duration. Typically oversee multiple projects simultaneously for different customers, ranging from medium to large-scale initiatives in terms of both project value and complexity
  • Lead project teams according to BEUMER Group standards (PMI based)
  • Lead projects in the best interest of BEUMER Group based on the values and leadership principles of BEUMER
  • Support the early involvement in sales phases related to both quality, risk, and cost perspective
  • Support and perform the relevant contractual and financial review of the project contract and budget before taking over
  • Identify and document the main project objectives and project key milestones
  • Prepare the project planning for all phases of the projects
  • Communicate the project plan to the project team, typically consisting of mechanical and electrical engineers, control engineers, software, supply chain, installation, commissioning, supervisors, support, and documentation
  • Prepare and communicate a project plan to the customer, and make the necessary agreements related to access to site and systems, customer requirements, coordinate time schedule and various activities on-site
  • Establish a structured project process following the BEUMER Stage Gate Model as applicable
  • Ensure that materials needed to be ordered, especially long lead items, are timely managed
  • Coordinate all project activities, resources, and all stakeholders together with the project team to ensure successful completion with scope, schedule, and budget according to the project contact
  • Identify and manage the risks, opportunities, and project changes throughout the project lifecycle
  • Support contract and claim management being managed, including the needed support from legal and contract management
  • Facilitate clear communication with the project team and stakeholders
  • Manage project stakeholders, and keep a close and constructive communication with the customer related to information level, relationship, and expectations
  • Manage and coordinate the daily project activities, resources, workload, travel and lead all relevant project meetings
  • Ensure a clear and transparent plan for delegation of tasks and responsibilities within the project team and relevant stakeholders
  • Handle relevant and applicable project reporting to management, including schedule, quality, financial, project progress and customer satisfaction
  • Report to PM Lead using the BG internal project report as the tool for overall status and important decisions to be taken
  • Manage the financial status and updated project progress report, including cost and revenue for budget, actuals, forecasts and EAC
  • Use and follow a structured approach during the project execution according to the BEUMER processes and tools available
  • Ensure documentation (project and product related) are kept updated and communicated to the customer and internal stakeholders
  • Ensure a proper project closure and transfer to service manager, including relevant stakeholder (e.g., warranty, hotline, documentation)
  • Act as a motivating role towards the project team

Qualifications
  • Engineering and/or commercial education at bachelor's degree or similar
  • 2 years of general project experience within service / upgrade / aftermarket
  • 1 year as project manager (or similar leading project role, i.e., technical lead, installation lead or supervisor role) for service / upgrade / aftermarket projects
  • Plan to obtain project management certification (PMI, alternatively IPMA level C) within 2 years
  • Basic knowledge of project management processes related to stage-gate model
  • Plan to perform training in BEUMER Group Stage-Gate model, global PMO processes and standards within 6 months
  • Advanced proficiency in English (C1)

Functional skills:
  • Basic business understanding of BEUMER or similar business areas, i.e., airport and logistics
  • Fundamental project management leadership skills

Additional Information
  • Pension
  • Sick Pay
  • Enhanced paternity/maternity pay
  • Health and Wellbeing Support
  • Holiday increase with service
Create a job alert for this search

Project Manager (Customer Support) • Edinburgh, Scotland, United Kingdom

Similar jobs

Project Manager

Stott and Maycity of edinburgh, scotland, United Kingdom
Full-time

Edinburgh / Alderley Park (Manchester) (Hybrid – 3 days per week onsite).We are looking for an expert with proven experience in large-scale transitions or complex change environments—those who can ... Show more

 • Promoted

Senior Project Manager

Avaloqcity of edinburgh, scotland, United Kingdom
Full-time

Avaloq Edinburgh, Scotland, United Kingdom.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more tha... Show more

 • Promoted

Customer Support Manager - 16 Month FTC

Miller Homes Ltdcity of edinburgh, scotland, United Kingdom
Temporary

Scotland East Region, Edinburgh, EH12 9DH.Competitive salary + attractive benefits.At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, bet... Show more

 • Promoted

Project Manager (Healthcare Construction)

AECOMcity of edinburgh, scotland, United Kingdom
Full-time

Project Manager (Healthcare Construction) — Full-time role based in Scotland, with hybrid work model.Role focuses on managing healthcare projects within Scotland for a construction consultancy sett... Show more

 • Promoted

Customer Solutions Engineer

FORT Roboticscity of edinburgh, scotland, United Kingdom
Full-time

In today's dynamic worksites, seamless collaboration between people and machines is essential.FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-genera... Show more

 • Promoted

Hybrid Senior Project Manager – Global FinTech Delivery

Avaloqcity of edinburgh, scotland, United Kingdom
Full-time

A leading wealth management technology provider located in Edinburgh, Scotland, is seeking a Senior Project Manager to lead complex, cross-functional projects.You will manage new product functional... Show more

 • Promoted

Healthcare Construction Project Manager — Scotland (Hybrid)

AECOMcity of edinburgh, scotland, United Kingdom
Full-time

AECOM is seeking a Project Manager (Healthcare Construction) to lead facilities projects in Scotland.This full-time role offers a hybrid work model and involves overseeing projects from inception t... Show more

 • Promoted

R&D Project Manager & Software Lead (AI Renewables)

Velosco Energycity of edinburgh, scotland, United Kingdom
Full-time

A renewable energy tech company in Edinburgh is seeking an R&D Project Manager & Software Lead to oversee a year-long feasibility program for a SaaS platform.You will manage the delivery of a multi... Show more

 • Promoted

Lead Project Manager

Leonardo Worldwide Corporationcity of edinburgh, scotland, United Kingdom
Full-time +2

Lead Project ManagerApplylocations: GB - Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R **Job Description:**Salary £70k to £80kLeonardo UK operates a grade-based ... Show more

 • Promoted

Customer Support

JobtailorCity of Edinburgh, Scotland, GB
Full-time

Providing face‑to‑face support to customers.Handling everyday banking tasks.Helping people through important moments — offering reassurance, guidance and practical support.Supporting someone throug... Show more

 • Promoted

Project Manager / Senior Project Manager - PMCM CI&U

WSPcity of edinburgh, scotland, United Kingdom
Full-time

What if you could do the kind of work the world needs?.What if you could do the kind of work the world needs?.At WSP, you can access our global scale, contribute to landmark projects and connect wi... Show more

 • Promoted

Project Manager

RSEdalgety bay, scotland, United Kingdom
Full-time

Our Chemical and Biological Treatment team is looking for a Project Manager to join the team in Dalgety Bay.You’ll be responsible for the delivery of projects, or key elements within projects, and ... Show more

 • Promoted

Solution Consultant

FNZcity of edinburgh, scotland, United Kingdom
Full-time

Providing up to date knowledge, awareness of current trends and future direction of the local asset management industry.Presenting and explaining existing FNZ capability.Defining and challenging sc... Show more

 • Promoted

ECC Project Manager

Turner & Townsendcity of edinburgh, scotland, United Kingdom
Full-time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 ... Show more

 • Promoted

Integration Project Manager

Eden Scottcity of edinburgh, scotland, United Kingdom
Full-time

Be among the first 25 applicants.This range is provided by Eden Scott.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job pos... Show more

 • Promoted

Electrical Project Lead: Delivery & Client Success

Dalkia UKcity of edinburgh, scotland, United Kingdom
Full-time

A leading technical services provider in Scotland is seeking an experienced Electrical Project Manager to manage projects ensuring delivery within budget and timelines.This role requires extensive ... Show more

 • Promoted

R&D Project Manager & Software Lead

Velosco EnergyCity of Edinburgh, Scotland, GB
Full-time

We’re Hiring: R&D Project Manager & Software Lead Velosco Energy is developing an AI‑leveraged, optimisation‑enabled SaaS platform for technical due diligence (TDD), optioneering and cost modelling... Show more

 • Promoted

Lead Project Manager

Leonardocity of edinburgh, scotland, United Kingdom
Permanent

Based on a site in Edinburgh, you will be part of the team developing and delivering within the Advanced Targeting Sector, to ambitious timescales to support the end‑user’s requirements.The establi... Show more

 • Promoted

Project Manager Contract

Evolve IT Recruitment Ltdcity of edinburgh, scotland, United Kingdom
Full-time

Project Manager (Data Focus) – Edinburgh (Hybrid).We’re looking for an experienced Project Manager to join a busy delivery environment in central Edinburgh, with a strong emphasis on.You’ll take ow... Show more

 • Promoted

Senior Project Lead — Defence Tech (Hybrid, Edinburgh)

Leonardocity of edinburgh, scotland, United Kingdom
Full-time

Leonardo is seeking a Lead Project Manager based in Edinburgh to oversee Directed Energy product developments and related tests.You will lead cross‑functional teams, manage risks, and drive the pro... Show more