Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge Revolution
The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Solutions Architect who can turn that technology into transformative implementations that solve real business problems.
The Opportunity
Join us at the intersection of AI and enterprise knowledge management. You’ll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn’t just implementation work—you’re helping shape how the world’s largest organizations harness AI to serve their customers. If you want to be at the forefront of the AI knowledge revolution, building solutions that matter for brands that define industries, this is your moment.
What You’ll Do
What You Bring
If you’re ready to architect solutions that put knowledge at the center of enterprise AI, let’s talk. xwwtmva
Our Hiring Process is “Easy with eGain”
Step 1
Written test
Step 2
Panel interview (online)
Next step
Email your resumé to with the position title “AI Solutions Architect – UK” in the email subject.
AI Solutions Architect • Newbury, Berkshire, United Kingdom
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