LTC Senior Operation Performance Analyst

We're looking for a LTC Senior Operation Performance Analyst to join our Planning and Performance Direcrorate. This role can be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow. At ORR we have adopted hybrid working and are currently expected to work from a workplace location for a minimum of two days per week or 40%.

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network. ORR is responsible for regulating the performance and efficiency of National Highways to maintain, renew, operate and improve the motorways and main 'A' roads in England. We also advise government on the appropriate level of funding and performance requirements for the future. This role includes assessing National Highways’ delivery of the outcomes and commitments set out in the Road Investment Strategy, and providing independent, evidence‑based advice to government on performance, efficiency and value for money.

This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set out here.

We oversee how National Highways manages and upgrades England's motorways and major A-roads, ensuring it delivers better outcomes for road users through its asset management and capital investment projects. The strategic road network in England (the motorways and A roads) are critical connectors of growth, commerce and leisure. The SRN is managed, operated and enhanced by National Highways, a government-owned company. ORR’s Highways Team ensures that the company efficiently delivers better, smoother and safer roads on behalf of road users, taxpayers and communities.

The Lower Thames Crossing (LTC) is a new crossing of the Thames east of London and will alleviate pressure on the Dartford Crossing. The circa £10.6 billion project will be privately funded, built and run by a new company called LTC Co. It will also include the transfer of the existing Dartford Crossing to the private organisation. Charges for both will be set through a Regulated Asset Base (‘RAB’) model. We expect to take on a new and significant regulatory role for the Lower Thames Crossing and are looking to expand our Highways Team to accommodate this new role.

The Lower Thames Crossing (LTC) Senior Performance Analyst will provide expert advice and high‑quality analytical insight into the performance of the private sector organisation responsible for the delivery and operation of the Lower Thames Crossing and Dartford Crossing, focusing on outcomes for road users. You will lead the day-to-day monitoring of the operational performance of Dartford Crossing. This includes the organisational performance against legislative requirements, including Key Performance Indicators (KPIs) and Performance Indicators (PIs), across areas such as asset management, environmental impact and network delay. The role will be responsible for producing robust, regular performance reports for stakeholders, culminating in the annual performance assessment. The post will play a critical role in shaping the design of the performance regime and associated monitoring requirements, ensuring the private sector organisation is held to account for delivering its statutory obligations and agreed commitments for operation and construction. You will also work closely with the existing Highways team, maintaining oversight of National Highways and assessing how performance interactions between the two organisations are managed and optimised.

The position is within ORR’s Highways Team reporting to the Head of Engineering LTC, but will be required to work across the organisation within a matrix management structure with our Economics, Finance and Market’s Team. The successful candidate will be expected to travel frequently throughout London and the South East.

Please refer to the attached Job Description and Job Information Pack for further details.

Find out what our colleagues have to say about their ORR careers at Our people | Office of Rail and Road (orr.gov.uk).