Crowne Plaza Glasgow
Excellent package available for the right candidate.
Are you passionate about delivering outstanding service, creating memorable experiences, and leading by example? If so, we have the perfect opportunity for you to join our team as a Meetings and Events Sales Supervisor.
Do you thrive in a fast-paced environment where no two days are the same? Are you a natural leader with a flair for sales and a genuine passion for delivering exceptional events? If so, we'd love to hear from you.
Valor Hospitality is an award-winning international hospitality company with a presence across the US, UK, Europe, the Middle East and Africa. We go beyond simply managing hotels - we build exceptional teams, elevate guest experiences and drive commercial results through creativity and innovation. Now we're looking for a talented Meetings and Events Sales Supervisor to join our Revenue Office team.
About the Role
As Meetings & Events Sales Supervisor, you will play a pivotal role in maximising revenue across the M&E operation. Working closely with the Commercial Manager, you will lead and develop the M&E sales team, oversee enquiry conversion, ensure pricing and selling strategies are followed, and champion a culture of commercial awareness and outstanding customer service. This is a hands-on leadership role that sits at the heart of the hotel's commercial success.
Key Responsibilities
Lead, coach and develop the M&E sales team, ensuring adequate cover, consistent standards and a positive team culture.
Drive enquiry conversion through best-in-class call handling, product knowledge and customer service.
Ensure pricing and selling strategies are applied across all market segments to achieve financial targets.
Support the Commercial Manager with weekly and monthly forecasting, demand analysis and promotion planning.
Monitor and drive performance against Revenue KPIs, keeping the team focused on key commercial metrics.
Oversee the accurate and timely production of event schedules, bills and post-event follow-up.
Liaise cross-functionally with Operations, Reception, Accounts and other departments to ensure a seamless guest experience.
Conduct show rounds and client appointments, and keep competitor intelligence up to date.
Uphold and continuously improve departmental operating standards in line with Valor and brand requirements.
What We're Looking For
Previous experience in a meetings, events or hospitality sales environment is essential.
Proven supervisory or team leadership experience, with a genuine enjoyment of developing others.
Commercially minded, with a solid understanding of revenue management principles and Meetings and Events metrics.
Exceptional organisational skills and meticulous attention to detail.
A confident, professional communicator who builds strong relationships with both clients and colleagues.
Proficient in hotel systems and Microsoft Office; experience with CRM or revenue management tools is advantageous.
A proactive, solutions-focused approach with the ability to manage competing priorities under pressure.
A commitment to delivering consistently superior customer service.
Our Values
Everything we do at Valor is underpinned by our values: Passionate - Real - Inspiring - Dynamic - Excellent. We're looking for someone who not only shares these values, but lives them every day
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Meetings and Events Sales Supervisor- Crowne Plaza Glasgow - Glasgow • Glasgow, Glasgow City, United Kingdom
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