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FalconSmartIT
Sr. Consultant Employee CentralFalconSmartIT • London, England, United Kingdom
Sr. Consultant Employee Central

Sr. Consultant Employee Central

FalconSmartIT • London, England, United Kingdom
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Sr. Consultant Employee Central

Job Location: London, UK (Hybrid)

Job Type: Perm/Contract


Job Description: Senior Consultant Employee Central (BAU/AMS)


Role Purpose:


Own and operate the steady-state landscape for SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining configuration health, executing controlled changes, and ensuring compliance, performance, and stakeholder satisfaction under formal SLAs.


Key Responsibilities:


Service Operations (ITIL)

  • Triage, troubleshoot, and resolve incidents and service requests (P1 P4) across EC.
  • Execute change requests for minor enhancements and fixes following change control.
  • Drive problem management: root cause analysis, preventive and corrective actions.
  • Maintain a clear knowledge base, runbooks, and support SOPs.


Configuration and Data Stewardship

  • Maintain and adjust EC configuration: Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.
  • Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.
  • Ensure data quality through validations, spot checks, and reconciliation.

Release and Testing

  • Lead release readiness and impact assessments for SuccessFactors releases.
  • Own regression test planning and execution; coordinate UAT and sign-offs.
  • Validate and migrate transports/configuration across environments with appropriate documentation.


Integrations and Security

  • Monitor and resolve inbound/outbound integration issues with HR, payroll, and downstream systems; coordinate with middleware teams (e.g., SAP Integration Suite/CPI).
  • Maintain RBP roles, groups, and permission policies; enforce least-privilege and segregation of duties.
  • Support IAS/IPS identity and SSO-related BAU activities where applicable.


Compliance and Audit

  • Ensure adherence to data privacy and retention policies (e.g., DRTM), audit requirements, and internal controls.
  • Provide evidence for audits, including change logs, test results, and access reviews.


Stakeholder and Vendor Management

  • Serve as the primary functional point of contact for HR operations and business users.
  • Provide status reporting, SLA dashboards, and improvement plans.
  • Mentor junior analysts; conduct knowledge transfer and training sessions.


Must-Have Skills

  • Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects, MDF, Business Rules, Workflows, Event Reason derivation
  • RBP and Security administration
  • Position Management and Event handling
  • Data models, picklists, imports, and configuration workbooks


Strong BAU/AMS experience:

  • Incident, Service Request, Problem, and Change Management (ITIL)
  • Test planning, regression testing, UAT support, and release readiness
  • Documentation excellence and audit traceability


Integration familiarity:

  • Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration teams


Tools:

  • Admin Center and, where applicable, Provisioning
  • ITSM tools (e.g., ServiceNow, Jira, Remedy)
  • Reporting using Story/Canvas/Ad Hoc for support analytics
  • SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding
  • Payroll touchpoints: ECP or third-party payroll integration
  • Middleware: SAP Integration Suite/CPI; basic API knowledge
  • Identity services: IAS/IPS (SSO, user provisioning)
  • Data privacy: Data Retention Time Management (DRTM)
  • Certification: SAP SuccessFactors Employee Central; ITIL Foundation


Experience

  • 5 9+ years in HRIS/SAP HCM with at least 3+ years in EC-focused BAU/AMS
  • Experience operating in multi-country, multi-legal-entity environments
  • Track record of owning SLA-driven support with measurable improvements
  • Participation in at least 2 full lifecycle implementations or major rollouts is a plus


Education

  • Bachelor s degree in Information Systems, Computer Science, HR, or related field
  • Relevant SAP certifications preferred

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Sr. Consultant Employee Central • London, England, United Kingdom

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