Talent.com
Jobs for Humanity
Contract Support UWEJobs for Humanity • Bristol, England, United Kingdom
Contract Support UWE

Contract Support UWE

Jobs for Humanity • Bristol, England, United Kingdom
15 days ago
Job type
  • Full-time
Job description
Job Description

To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience. You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope. Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date.

  • Build strong relationships with external and internal clients, delivering an exceptional client experience.
  • Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email.
  • Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
  • Respond to enquires from our Clients, Account Managers and Engineers within set timescales.
  • Ensure work orders are processed meeting client SLAs, KPIs and internal process.
  • Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe.
  • Meet all client requirements set by Account Mangers & Head of Service Delivery.
  • Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
  • Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA.
  • Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal.

Qualifications

  • A customer-focused attitude and willingness to problem solve and help.
  • Strong attention to detail.
  • Happy and able to work at pace and be flexible to respond to customer needs.
  • Excellent organisational skill with the ability to multitask, prioritise and meet deadlines.
  • Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
  • A professional communication style, both written and verbal.
  • A collaborative approach to contribute to team success.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.



Create a job alert for this search

Contract Support UWE • Bristol, England, United Kingdom

Similar jobs

Commercial Contracts Solicitor

Executive Network Legal Ltdbristol, england, United Kingdom
Full-time

Commercial Contracts Solicitor – 7+ Years PQE, Bristol.We are looking for a talented Senior Associate to join a market‑leading Commercial Contracts team in Bristol.You will be responsible for a var... Show more

 • Promoted

Business Support CSC (NSC)

Agilisysportishead, england, United Kingdom
Permanent

Customer Services and Business Support, Children’s Social Care.Portishead, North Somerset, United Kingdom.Are you ready to drive digital transformation and innovation within a dynamic organisation ... Show more

 • Promoted

Adult Support Worker – Learning Disabilities & Complex Needs

The Students' Union at UWEBristol, England, GB
Full-time

The Students' Union at UWE is searching for a Support Worker to assist adults with Learning Disabilities and Complex Physical & Health Needs in Bristol.This role involves providing support in perso... Show more

 • Promoted

Commercial Solicitor

William James Recruitmentbristol, england, United Kingdom
Full-time

Commercial Solicitor - Competitive Salary - REF TF.This specialist firm has built a strong reputation advising entrepreneurs, investors, and growing businesses across sectors such as technology, m... Show more

 • Promoted

External Contracts Manager

Abri Groupyeovil, england, United Kingdom
Full-time +1

Salary: up to £42,203 per annum (plus comprehensive benefits).We're looking for an External Contracts Manager to join our Property Care Compliance Delivery team, where you'll be taking ownership of... Show more

 • Promoted

Learning Disability Support Coordinator (Company Car)

Network Care and SupportClevedon, United Kingdom
£27,000.00 yearly
Full-time +1
Quick Apply

Learning Disability Support Coordinator (Company Car).A full UK Driving Licence is essential.North Somerset only Commutable from: .Weston-super-Mare, Clevedon, Nailsea, Portishead, Worle, Pill... Show more

Wealth Management Helpdesk Advisor – Client Support

Hargreaves LansdownBristol, England, GB
Full-time

A leading financial services company in Bristol is seeking a Helpdesk Consultant to join their team.This role involves supporting clients with their investment and pension queries while providing e... Show more

 • Promoted

Senior Commercial Solicitor - Drive Contracts & Strategy

Screwfixyeovil, england, United Kingdom
Full-time

Screwfix is looking for a General Commercial Solicitor to join our Commercial Legal Team in Yeovil.The successful candidate will provide sharp, commercially focused legal advice, manage major comme... Show more

 • Promoted

Support Manager: Lead Teams & Drive Regulated Care Outcomes

TieTalenttrent, england, United Kingdom
Full-time

A community service organization is looking for a Support Manager in Aston-on-Trent, responsible for leading teams that support individuals with learning disabilities.You will manage service delive... Show more

 • Promoted

Senior Customer Support Management Professional - £24 - £30 An Hour

Honeywell Aerospace TechnologiesYeovil, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Senior Customer Support Management Professional.Yeovil, UK (Hybrid) 3 onsite 2 at home.Monday - Friday 37 hour work week with core hours of 9:00-16:00;.Honeywell Aerospace Technologies is seeking a... Show more

 • Promoted

Technical Support Consultant - Tax, Trust & Protection

St. James’s Placebristol, england, United Kingdom
Permanent

Technical Support Consultant - Tax, Trust & Protection.Location: Cirencester or Bristol (Home-based working considered).This role is ideal for someone with strong existing tax, trust and protection... Show more

 • Promoted

Support Worker Learning Disabilities - £13.6 - £15.1 An Hour - Part Time

Resourcing GroupShepton Mallet, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

We are seeking an experienced Support Worker to join a small, person-centred learning disabilities service.This role focuses on supporting a small number of individuals within the community and is ... Show more

 • Promoted

Support Worker

Nurse PlusWells, ENG, GB
Full-time

Support Worker - transport essential.Join Nurseplus as a Support Worker – Make a Difference Every Day.At Nurseplus, every shift you work is an opportunity to make a real difference in the liv... Show more

 • Promoted

Global Licensing & Commercial Contracts Lead

IOP Publishingbristol, england, United Kingdom
Full-time

IOP Publishing is seeking a Global Commercial Licensing Manager in the UK to oversee the commercial licensing operations.You will manage a team responsible for drafting and negotiating licensing ag... Show more

 • Promoted

Contractor Compliance & CDM Advisor

MBDABristol, England, GB
Temporary

Bristol, MBDA Facilities Management is searching for a dynamic safety professional to be part of a growing team working to support and deliver a diverse range of construction and facilities project... Show more

 • Promoted

Corporate Solicitor

Origin Legalbristol, england, United Kingdom
Full-time

One of the UK’s fastest-growing legal and professional services businesses, ranked within the top 50 UK law firms by revenue.Since 2018, it has expanded to 26 offices nationwide, including a strong... Show more

 • Promoted

Corporate Solicitor

Kingsley WoodBristol, England, United Kingdom
Full-time

Our platform offers true independence and autonomy, combined with the strength of a trusted community and a well-established infrastructure.We provide the tools, support, and framework our Consulta... Show more

 • Promoted

Defence Contracts Lead – Hybrid, Bristol

Work BristolBristol, England, GB
Full-time

Matchtech Group is looking for a Commercial Contracts Manager to provide commercial expertise across various defence and engineering programmes.You will focus on commercial governance, pricing, and... Show more

 • Promoted

Contract Counsel 12-Month Fixed Term UK/EMEA

LexisNexis Risk Solutionsbristol, england, United Kingdom
Temporary

A global risk assessment company is looking for a qualified legal professional to lead contract negotiations in the UK and EMEA.The role requires strong collaboration with cross-functional teams to... Show more

 • Promoted

Sales and Customer Service Advisor

Vester Group Support Services LtdNP26 5PW, WLS, GB
Permanent

We are seeking a dedicated Customer Service & Sales Support Advisor to join our clients team in Caldicot, Monmouthshire on a permanent basis.This role involves delivering exceptional customer s... Show more