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Imperial College London
Administrative assistantImperial College London • London, GB
Administrative assistant

Administrative assistant

Imperial College London • London, GB
9 days ago
Salary
£38,608.00 yearly
Job type
  • Full-time
Job description

Are you an organised, proactive individual with administrative experience and a passion for delivering excellent customer service? We are looking for an administrative assistant to join our team and contribute to our work supporting disabled students at Imperial.


  • You will be the main point of contact for walk-ins to the Disability Advisory Service, finding out what they need and then triaging or signposting to relevant services.
  • Responsible for answering calls and managing the service’s inbox.
  • In charge of email campaigns to students registered with the service, editing content, and and coordinating the timely distribution of communications.
  • You will update finance spreadsheets with invoice and payment details.
  • You will get involved in the logistics of student support setup; this could include ordering specialised equipment or setting up taxi accounts for students.
  • Complete data quality checks when students register with the service.
  • Prepare event materials, ensuring all leaflets and merchandise are printed, organised, and ready for use.

  • Educated to A-Levels, BTECs or equivalent.
  • Administrative experience, ideally in a higher education environment.
  • Customer service skills developed through experience in a customer-facing role.
  • Ability to produce quality work with accuracy and attention to detail.
  • Experience of dealing successfully with client enquiries, face-to-face, over telephone and by email.
  • A high degree of tact and diplomacy, and, on occasion, managing challenging conversations with students.

  • The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
  • Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
  • Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
  • Interest-free season ticket loan schemes for travel.
  • Be part of a diverse, inclusive and collaborative work culture with various and resources to support your personal and professional .
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Administrative assistant • London, GB

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