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Rubicon Recruitment Agency
Operations ManagerRubicon Recruitment Agency • Ringwood, Hampshire, England
Operations Manager

Operations Manager

Rubicon Recruitment Agency • Ringwood, Hampshire, England
5 days ago
Job type
  • Full-time
Job description

Operations Manager | Ringwood | Up to £60,000

This is a newly created Operations Manager role at a growing installation and service business, and it's one where you'll genuinely shape how it's done. If you're a decisive, hands-on leader who wants real ownership over delivery, safety, and customer outcomes across two sites, this is a rare opportunity to build something from the ground up.

As an Operations Manager, you will benefit from:

  • A newly created role with real scope to define and shape it
  • Direct line of report into the Operations Director, with high visibility across the business
  • Autonomy to lead your own team of Installation Managers and drive change
  • Variety, covering installation, survey delivery, health & safety, and customer complaint resolution
  • A cross-site remit spanning Ringwood and Rugby, keeping the role varied and dynamic

As an Operations Manager, your responsibilities will include:

  • Own weekly delivery of installation and survey capacity across both sites
  • Manage and develop three Installation Managers, plus oversight of surveyors and warehouse teams
  • Lead the health & safety audit programme, including site visits and spot checks
  • Act as the primary owner of customer complaint handling, end to end
  • Deliver weekly and monthly KPI reporting on capacity, quality, and health & safety
  • Drive continuous improvement and cost control across field operations

As an Operations Manager, your experience will include:

  • At least four years leading multi-site operational teams
  • A level-6 degree in administration, business, engineering, or a related field
  • Strong health & safety working knowledge, with a NEBOSH General Certificate desirable
  • Strong B2C experience, ideally within a customer complaint or service-led environment
  • Experience in budget and cost control, and driving operational change
  • Experience in an installation, field service, or operations environment

If you're ready to take full ownership of a cross-site Operations Manager role and make a genuine, lasting impact, this could be exactly what you're looking for. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.

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Operations Manager • Ringwood, Hampshire, England

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