Talent.com
Phoenix Energy
Customer Service Advisor TLNT1_NIPhoenix Energy • Belfast, GB
Customer Service Advisor TLNT1_NI

Customer Service Advisor TLNT1_NI

Phoenix Energy • Belfast, GB
6 days ago
Job type
  • Full-time
Job description
This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds. Key Responsibilities: Handle inbound and outbound telephone calls, emails, and prepayment faults, delivering efficient and inclusive service in line with ISO 22458 vulnerability awareness principles. Ensure all customer interactions meet Phoenix Energy service standards and regulatory response time requirements. Respond effectively to reported gas emergencies in accordance with Gas Safety Standards (GSS) and Operational Safety Standards (OSS). Accurately collect, record, and validate customer data and incident details, initiating appropriate emergency response protocols whilst maintaining calm, professional demeanour. Handle and resolve customer complaints following company procedures. Record complaints accurately and escalate to your team leader when needed. Essential Experience: At least two years experience working within a contact centre dealing with high volume telephone enquiries. OR At least three years experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements AND At least one years administrative experience Education: Demonstrable written communication skills. Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above. Whats in it for you? you will receive 22 days annual leave plus 11 bank holidays (this increases with length of service). enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%. comprehensive training plan life assurance whist employed by the Company. private medical insurance upon meeting qualifying criteria. free staff transport to and from the city center Does this sound like you? We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who: Respects diversity and behaves in an inclusive manner. Has a can-do attitude. Can evolve and adapt quickly. Wants to deliver positive change to the customer and communities that we serve. Recognises that we can achieve more through teamwork. If this sounds like you then we definitely want to hear from you! A little more about us We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year. Skills: Customer Service Complaint Handling Good communication skills Call Handling Benefits: Pension Group Life Assurance Free Parking Staff Bus Private Medical Insurance

TLNT1_NI

Create a job alert for this search

Customer Service Advisor TLNT1_NI • Belfast, GB

Similar jobs

Customer Service Advisor

TeleperformanceBelfast, NIR, GB
Full-time +2

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast... Show more

 • Promoted

Global People Services Advisor

Aryza UK Services LtdLisburn, Northern Ireland, GB
Full-time

Aryza UK Services Ltd is seeking a dedicated individual to join their People Team in Lisburn.This role will support the Head of People Services in enhancing colleague experience across the employee... Show more

 • Promoted

Planning Advisor

National TrustBallynahinch, Northern Ireland, GB
Full-time

At the National Trust we care for places of historic interest and natural beauty for everyone, for ever.We provide access to more land in Northern Ireland, England and Wales than any other private ... Show more

 • Promoted

Global People Services Advisor

Aryza GroupLisburn, Northern Ireland, GB
Full-time

Aryza Group is seeking a dedicated team member for the People Team in Lisburn, Northern Ireland.The successful candidate will support the Head of People Services in enhancing the colleague experien... Show more

 • Promoted

Recruitment Partner (Freelance / Remote)

RecXchangeBallynahinch, Northern Ireland, United Kingdom
Remote
Full-time

Recruitment Partner (Freelance / Remote).Independent / Flexible / Commission-Based.RecXchange is a global recruiter operating system designed for experienced recruiters and ambitious professionals ... Show more

 • Promoted

Procurement & Contracts Advisor | Flexible Hours

Fire Authority For Northern IrelandLisburn, Northern Ireland, GB
Full-time

A regional public service organization in Lisburn is seeking a Procurement Advisor to support effective procurement and contract management.You will work closely with the finance team and ensure th... Show more

 • Promoted

Customer Service Advisor- Natwest

TieTalentBelfast, Northern Ireland, GB
Full-time +1

TieTalent Belfast, Northern Ireland, United Kingdom.Join to apply for the Customer Service Advisor- Natwest role at TieTalent.Looking for a permanent, rewarding role in Belfast City Centre that fit... Show more

 • Promoted

Customer Service Administrator

Universal Business TeamLisburn, Northern Ireland, GB
Full-time

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lis... Show more

 • Promoted

Customer Service Advisor - £27,976 A Year

NatwestCastlereagh, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Seeking a customer service advisor to provide proactive and reactive financial services, educate customers on banking options, and ensure seamless, positive customer experiences.Role involves finan... Show more

 • Promoted

Customer Support Advisor

ConcentrixBelfast, Belfast, GB
£12.25 hourly
Full-time +1

Experience the power of a game-changing career.Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team ... Show more

People Services Advisor

AryzaLisburn, Northern Ireland, GB
Full-time

This is an exciting opportunity to join the People Team at Aryza.The role will support the Head of People Services to provide an enhanced colleague experience at every touch point of the employee l... Show more

 • Promoted

Customer Service Advisor French

ConcentrixBelfast, Northern Ireland, GB
Full-time

Concentrix Belfast, Northern Ireland, United Kingdom.Multilingual Talent Acquisition Recruiter @ Concentrix | Multilingual Recruitment.Our Social Support Game-changers will be immersed in virtual r... Show more

 • Promoted

N193/09/2025 - Procurement Advisor

Fire Authority For Northern IrelandLisburn, Northern Ireland, GB
Permanent +1

NIFRS Headquarters, 1 Seymour Street, Lisburn, BT27 4SX.Northern Ireland Fire & Rescue Service (NIFRS) serves the entire community, a population of 1.NIFRS has a proud tradition and history of serv... Show more

 • Promoted

Senior Private Client Tax Advisor - Flexible Work

EYBelfast, Northern Ireland, GB
Full-time

A global professional services firm in Northern Ireland seeks a Private Client Tax Advisor to manage tax compliance for high-net-worth individuals.The role involves mentoring junior staff and build... Show more

 • Promoted

Customer-Centric Retail Advisor (30hrs) – Belfast

Virgin Media O2Belfast, Northern Ireland, GB
Full-time

A leading telecommunications provider is seeking a Retail Advisor for 30 hours per week at their Belfast location.In this role, you will provide exceptional customer service, helping customers find... Show more

 • Promoted

HR Resourcing Advisor - Recruitment Lead

North West Regional CollegeBelfast, Northern Ireland, GB
Temporary

A regional educational institution in Northern Ireland seeks an HR Advisor (Resourcing) for a fixed-term role (6 months).This position involves overseeing recruitment processes and providing profes... Show more

 • Promoted

Senior Private Client Tax Advisor — Advisory (Hybrid)

EYBelfast, Northern Ireland, GB
Full-time

A global consulting firm in Belfast is seeking a motivated Tax Advisor for their Private Client Services team.The role involves managing personal tax advisory projects for a diverse clientele, incl... Show more

 • Promoted

Customer Service Advisor

PertempsBelfast,Northern Ireland,UK
£13.45 hourly
Full-time
Quick Apply

The Open University in Northern Ireland.Victoria Street, Belfast, BT1 3GN.Until Friday 30th October 2026 (full commitment to the contract duration is required).Successful candidates will work a fle... Show more

Customer Service & Orders Administrator — Bonus Eligible

UBTLisburn, Northern Ireland, GB
Full-time

UBT is seeking a proactive Customer Service Administrator in Lisburn.This role is crucial for managing customer interactions and ensuring an exemplary order-to-delivery experience.The ideal candida... Show more

 • Promoted

Customer Service & Operations Specialist

ArjoBelfast, Northern Ireland, GB
Full-time

Get notified about new Uk Biobank jobs in.Senior Data Scientist, Statistical Genetics.Computational Associate II- Translational Diabetes Genomics In Diverse Populations.Head, Computational Biology ... Show more