Talent.com
Netbox Recruitment Limited
Customer Service AdministratorNetbox Recruitment Limited • Edenbridge, ENG, GB
Customer Service Administrator

Customer Service Administrator

Netbox Recruitment Limited • Edenbridge, ENG, GB
6 days ago
Salary
£35,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Job Description

Customer Services Account Manager
Location: Edenbridge, Kent
Job Type: Full-time | Permanent
Salary: up to £35,000

About the Role
\n An established, internationally recognised manufacturer serving highly regulated industries is seeking an experienced Customer Services Account Manager to join its Customer Service & Internal Sales team.
\n This is an excellent opportunity for someone with a strong background in B2B customer service within a manufacturing environment who enjoys building customer relationships, managing key accounts, and working collaboratively across multiple departments to deliver exceptional service.
\n Reporting to the Customer Services Manager, you will take ownership of selected customer accounts while supporting the wider customer service team in delivering an outstanding customer experience.

Key Responsibilities

\n
    \n
  • Manage a portfolio of customer accounts, acting as the primary point of contact.
  • \n
  • Respond to customer enquiries and prepare quotations for both standard and bespoke products.
  • \n
  • Process customer purchase orders accurately through the ERP system and issue order acknowledgements.
  • \n
  • Coordinate with Sales, Engineering, Planning and Supply Chain teams to ensure customer requirements are met.
  • \n
  • Monitor production and delivery schedules, communicating updates proactively to customers.
  • \n
  • Raise purchase orders with approved suppliers and manage delivery performance.
  • \n
  • Support contract reviews by gathering and assessing customer requirements.
  • \n
  • Handle customer feedback, complaints and product returns, ensuring timely resolution.
  • \n
  • Act as an escalation point for Customer Service Representatives where required.
  • \n
  • Assist with KPI reporting and contribute to continuous improvement activities.
  • \n
  • Deputise for the Customer Services Manager when necessary.
  • \n
\n


About You
\n We're looking for someone who can confidently balance customer expectations with operational priorities while maintaining excellent attention to detail.
\n You'll ideally have:

\n
    \n
  • Previous B2B customer service or account management experience within a manufacturing or engineering environment.
  • \n
  • Excellent communication skills, both written and verbal.
  • \n
  • Strong organisational skills with the ability to manage multiple priorities.
  • \n
  • Experience using ERP and/or CRM systems.
  • \n
  • Advanced Microsoft Excel skills, including filters, formulas and pivot tables.
  • \n
  • Confidence working with technical products, drawings or specifications.
  • \n
  • A proactive, collaborative approach and excellent problem-solving abilities.
  • \n
\n


Desirable

\n
    \n
  • Previous team leader or supervisory experience.
  • \n
  • Experience preparing KPIs and performance reports.
  • \n
  • Familiarity with ISO9001 or AS9100 quality standards.
  • \n
  • Experience using Power BI dashboards.
  • \n
\n


What You'll Receive

\n
    \n
  • Opportunity to work for a successful international manufacturing business.
  • \n
  • Varied role with genuine responsibility and ownership of customer accounts.
  • \n
  • Collaborative and supportive team environment.
  • \n
  • Training and development opportunities.
  • \n
  • Competitive salary and employee benefits package.
  • \n
\n


Apply Today
\n If you're an organised, customer-focused professional looking to develop your career within a technically advanced manufacturing business, we'd love to hear from you!

Create a job alert for this search

Customer Service Administrator • Edenbridge, ENG, GB

Similar jobs

Customer Service Administrator (Manufacturing)

Hudson ShribmanGreater London, England, GB
Full-time

Customer Service Administrator (Manufacturing).Location: Cambridgeshire | Ref: ABJ6526 | Salary: up to 30k + Bonus.As an Administrator reporting in a factory industrial engineering manufacturing en... Show more

 • Promoted

Production Assistant & Customer Services Administrator

Benchpeg Ltd.Greater London, England, GB
Full-time

Production Assistant & Customer Services AdministratorCompanyAurum + GreyLocationMarylebone, London W1Salary£ CompetitivePublishedJuly 3, 2026DeadlineAugust 6, 2026Save### Production Assistant & Cu... Show more

 • Promoted

Customer Service Centre Lead

RaytheonHarlow, England, GB
Full-time

Raytheon UK has an excellent opportunity for a Customer Service Centre Lead to join our Training Transformation Services (TTS) team in Harlow.As Customer Service Centre Lead, you will provide leade... Show more

 • Promoted

Sales Administrator - £25,000 - £25,500 A Year

Lucy Walker RecruitmentWaltham Cross, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Sales Administrator needed to provide support to accounts and ensure exceptional service delivery. Show more

 • Promoted

Client Sales & Administrator

Global Village WorkerGreater London, England, GB
Full-time

About the job Client Sales & Administrator.This Client Sales & Administrator position is for a well-established and growing Driving School that focuses on clients and sales to people who call in re... Show more

 • Promoted

Functional Assessor

GAIA RECRUITMENT LIMITEDLewes, ENG, GB
Full-time +1

PART TIME HOURS AVAILABLE, 3 OR 4 DAYS A WEEK, full time during Training.Approval Bonus + 10% ongoing bonus once approved.Are you a qualified healthcare professional looking for a new challenge? Jo... Show more

 • Promoted

Remote Customer Service & Admin Specialist (Waterways)

School ResultCity Of London, England, GB
Remote
Full-time

A UK-based charity is seeking a Customer Service Administrator to provide exceptional service and administrative support.This is a full-time remote role with monthly travel to London.The ideal cand... Show more

 • Promoted

Customer Service Administrator

Kingdom Services GroupGreater London, England, GB
Temporary

Service Administrator / Customer Service Administrator - Farringdon, London | £14 per hour | 3+ month contract (on-site).We are currently recruiting for a.Service Administrator / Customer Service A... Show more

 • Promoted

On-Site Service & Customer Support Administrator Farringdon

Kingdom Services GroupGreater London, England, GB
Temporary

Kingdom Services Group is seeking a Service Administrator / Customer Service Administrator for an on-site role in Farringdon, London.You will handle customer enquiries, perform administrative dutie... Show more

 • Promoted

Helpdesk Administrator

CBRE Group, Inc.Greater London, England, GB
Full-time

Helpdesk AdministratorHelpdesk AdministratorJob ID276156Posted26-May-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)London - England - United Kingdom of Grea... Show more

 • Promoted

GCM Client Administrator II - UK

Wilmington TrustGreater London, England, GB
Full-time

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.Supports less experienced account relationship m... Show more

 • Promoted

HR Administrator Starter Course (Croydon)

ITonlinelearning RecruitmentCroydon, ENG, GB
Part-time

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills,... Show more

 • Promoted

HR Administrator Starter Course (Bromley)

ITonlinelearning RecruitmentBromley, ENG, GB
Part-time

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills,... Show more

 • Promoted

Customer Service & Export Administrator ( 3-6 Months)

Luxe RecruitmentWare, England, GB
Temporary

We have an exciting opportunity to join a great client of ours as a.Service & Export Administrator.The key objective of the role is to support the Customer Service & Export Team, ensuring high leve... Show more

 • Promoted

GCM Client Administrator II - UK

M&T BankGreater London, England, GB
Full-time

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.Supports less experienced account relationship m... Show more

 • Promoted

Business Services Administrator - Up To £26,780 A Year

Daniel Owen LtdHoddesdon, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Administrator needed to support business services, managing workloads and working in a customer-focused environment. Show more

 • Promoted

Service Manager

Job Board DirectBlackheath, ENG, GB
Full-time

Service ManagerGuildfordDo you have a passion for delivering service excellence?Can you thrive in a dynamic environment where your leadership can truly shine? We are currently looking for a locally... Show more

 • Promoted

Customer Service Administrator

Foresters Financial UKBromley, England, GB
Full-time

At Foresters Financial UK, we’re proud to deliver exceptional service to our members.As a Customer Service Administrator, you will play a key role in supporting our customers and field-based Financ... Show more

 • Promoted

Administrator, Customer Service

Perfect Management LimitedGreater London, England, GB
Full-time

We are looking for someone to join the team at this friendly, professional services company in North Finchley, whose clients are a mixture of accountants and solicitors, as well as general business... Show more

 • Promoted

Office Administrator / Customer service Co -Ordinator

Pear RecruitmentGreater London, England, GB
Full-time

Pear Recruitment: Office Administrator / Customer Service Co-ordinator.Our client is a fast growing property maintenance and construction company working with estate agents, landlords, property man... Show more