Housekeeping Supervisor

We are looking for a hardworking and detail-focused Housekeeping Supervisor to join our team at Thanet Well Lodge Retreat, one of Darwin Escapes' beautiful countryside destinations in Cumbria.

This is a fantastic opportunity for someone who takes pride in maintaining exceptionally high standards and enjoys ensuring every lodge is perfectly prepared for our guests. As a Housekeeping Supervisor, you'll play a key role in inspecting accommodation, supporting the Housekeeping team and helping to deliver an outstanding guest experience.

This is a hands-on and varied role, ideal for someone with previous housekeeping experience who has a keen eye for detail, excellent organisational skills and a passion for quality.

This position offers 25 hours per week, working across four days. Shifts will be scheduled between Mondays, Wednesdays, Thursdays, Fridays and Saturdays, primarily during the morning.

Applicants must be aged 18 or over and hold a full, valid UK driving licence. Due to the rural location of the resort and the need to travel across the park to inspect accommodation, candidates must be able to drive.

About Thanet Well Lodge Retreat :

Thanet Well Lodge Retreat is set in the stunning Cumbrian countryside, close to the Lake District National Park. Surrounded by open landscapes and natural beauty, the park provides a peaceful and scenic setting for both guests and team members.

The retreat features modern lodges with private outdoor spaces, offering guests a relaxing escape in nature. With nearby access to the Lake District and local towns, it’s a great place to work for those who enjoy a countryside environment.

With a supportive team and a strong focus on quality, this is a great opportunity to develop your skills within a growing and reputable business.

Why Join Darwin Escapes?

• Heavily discounted holidays across Darwin Escapes resorts.
• Discounts when dining or using spa facilities across our resorts.
• Free use of many resort facilities.
• MediCash Health Plan
• Employee Assistance Programme.
• Training and development opportunities.
• Career progression opportunities.
• Access to employee benefits and discounts.
• Discounted gym memberships.
• Enhanced holiday and sick pay.
• Cycle to Work scheme.
• The opportunity to sell annual leave.

(Some benefits are subject to terms and conditions.)

About The Role

Key Responsibilities

• Inspect lodges and accommodation after cleaning to ensure they meet Darwin Escapes' high standards.
• Carry out quality checks, identifying and reporting any cleaning issues that require attention.
• Ensure all accommodation is clean, tidy and presented to an exceptional standard before guest arrival.
• Check that inventory items, furnishings and equipment are present, clean and in good condition.
• Report any maintenance issues, damages or missing items promptly.
• Provide constructive feedback to the Housekeeping team to help maintain consistently high standards.
• Assist with cleaning duties where required during busy periods.
• Complete housekeeping check records accurately and in line with company procedures.
• Follow all health & safety and hygiene procedures.
• Work closely with other departments to ensure accommodation is guest-ready.

What We're Looking For

Essential

• Previous housekeeping experience, ideally within hospitality, leisure or holiday accommodation.
• Excellent attention to detail and a commitment to maintaining high standards.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• A proactive, reliable and flexible approach to work.
• Good communication skills and confidence to provide constructive feedback.
• Ability to work efficiently in a fast-paced environment.
• A full, valid UK driving licence.
• Applicants must have the legal right to work in the United Kingdom.

Desirable

• Previous experience as a Housekeeping Checker, Supervisor or Team Leader.
• Experience carrying out accommodation quality inspections.
• Knowledge of health & safety and COSHH procedures.
• Experience identifying and reporting maintenance issues.
• Experience using digital checklists or housekeeping management systems.

Required Criteria

• Applicants must have the legal right to work in the United Kingdom.
• A full, valid UK driving licence.

Desired Criteria

• Previous experience as a Housekeeping Checker, Supervisor or Team Leader.

Skills Needed

About The Company

A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.

Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.

Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.

Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.

Company Culture

At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.

Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.

We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.

Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.

Company Benefits

At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Competitive salary, Discount on meals purchased , Discount on spa treatments or products, Free parking or Discounted parking , Employee Assistance Scheme, Progression opportunities, Bereavement leave

Salary

£12.99 per hour