Events Team Leader TLNT1_NI

Join a Legacy of Hospitality Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But its not just about the products; its our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Events Team Leader at the five-star Culloden Estate & Spa. Supported by our Events Operations Manager, you will help to lead our busy team during the variety of events and functions offered to our guests such as weddings, business conferences, and private gatherings, delivering an exceptional standard of service. You can expect to be offered a variety of shifts including evenings and weekends, which may include later hours for events such as weddings. Some typical shifts include 6pm-2am, 10am-6pm, and 2pm-10pm. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven. The rate of pay for this full-time position is £24,570 per annum, paid weekly. We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification we can help you attain those and offer an extensive range of learning and development opportunities. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including: Complimentary meals when on duty. An exclusive, preferential room rate across our entire portfolio of hotels. 20% Discount on food at our restaurants. Retail discounts and perks. Free parking at selected sites. 29 days holiday increasing with service, plus your birthday. Access to an extensive health and wellbeing programme. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant. To support with the effective supervision of the events team, to ensure an efficient operation and delivery of events and funtions to Hastings service standards and guest expectations. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied. To assist in ensuring the team receive appropriate training and coaching to provide effective and efficient service in line with Hastings standards. To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction. To ensure both you, and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests. To ensure you and the team assist guests with any reasonable request for hotel services. To ensure the security of the premesis and storage areas is maintained at all times. To ensure the fixtures and equipment are properly maintained and presented to Hastings standards. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by Management. Required Criteria Right to Work in the United Kingdom Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics. Previous hospitality experience. A professional appearance. Ability to deliver an exceptional standard of customer service. Excellent attention to detail. Ability to lead and motivate a team to achieve success. Desired Criteria Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards. Previous supervisory experience gained in a high-quality establishment. Skills Needed Hospitality, Bar Skills, Food Service Skills, Exceptional Customer Service Skills, Teamwork About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey... Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary Up to £24,570.00 per year Skills: Hospitality Bar Skills Food Service Skills Exceptional Customer Serv Teamwork Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates

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