Receptionist

Job Description

Receptionist (Probation Service) - Probation Directorate - Band 2
Location: London N17 6RS

\n * £13.36 per hour
\n * Core hours include regular unsocial hours (evenings and/or weekends) based on business need
\n * You'll be responsible for supporting cover during periods of absence (training will be provided)
\n * Security and identity checks apply before starting
\n * Basic DBS required, applied for by Brook Street for successful applicant

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\n Looking for a role where your day-to-day work truly matters? Our Client is hiring a Receptionist to be the first point of contact for visitors and telephone callers, while also delivering vital administration support in an office-based probation environment. If you're calm under pressure, confident with people, and dependable with processes, you could be a great fit.

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What you'll be doing:
\n * Welcome visitors and people on probation professionally, face-to-face, by telephone and email
\n * Log arrivals and departures, issue visitor passes/security fobs, and ensure the right staff member is notified
\n * Answer reception enquiries with clear, accurate information and route more technical queries to the appropriate manager
\n * Help diffuse potentially tense situations using tact and diplomacy, and escalate where additional support is needed
\n * Stay alert to safeguarding/risk concerns and take appropriate action, including raising concerns with the right person
\n * Manage building logistics: mail handling, ordering stationery/PPE, meeting room set-up, deliveries, and booking support
\n * Support meeting room and event preparation, including event registration where required
\n * Handle travel warrants/bus fares and manage day-to-day petty cash duties
\n * Support Health & Safety and security: act as key holder, help with alarms/CCTV monitoring, evacuation support, and being a Fire Warden/First Aider where required
\n * Log building faults/incidents, escalate appropriately, and make urgency decisions within guidelines
\n * Provide confidential, high-level administrative support when needed, including updating files, producing documents, scanning/archiving sensitive data, and supporting operational teams

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What you'll bring:
\n * A friendly, professional approach and confidence communicating with a wide range of people
\n * Excellent verbal and written communication skills
\n * Strong ICT capability with proficiency across Microsoft Office applications
\n * Good situational awareness-able to remain composed and act appropriately when situations escalate
\n * A commitment to diversity and anti-discriminatory practice, in line with Equality and values Diversity
\n * Respect for sensitive/confidential information and adherence to relevant policies

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\n If you're ready to bring structure, warmth, and reliability to a role that supports real people every day, apply now to join our Client in London.

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.