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Sea Containers London
Guest Experience AgentSea Containers London • London, London, England
Guest Experience Agent

Guest Experience Agent

Sea Containers London • London, London, England
7 days ago
Job type
  • Part-time
Job description

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

Job Description

As a receptionist, you'll be the face of the hotel, providing a seamless and personalised experience from check-in to check-out. The receptionist plays a key role in ensuring every guest feels welcomed, valued, and connected to everything One Hundred Shoreditch has to offer.

Working closely with the wider hotel team, the receptionist delivers exceptional service, handles guest requests, and acts as a knowledgeable ambassador for both the hotel and the local Shoreditch neighbourhood.

What You'll Be Doing

  • Welcoming guests and delivering efficient check-in and check-out experiences.
  • Creating genuine and memorable guest interactions throughout their stay.
  • Responding to guest enquiries, requests, and feedback with professionalism and care.
  • Managing reservations, payments, and guest accounts accurately.
  • Promoting hotel facilities, events, and local recommendations.
  • Collaborating with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey.
  • Resolving guest concerns promptly and effectively.
  • Maintaining high standards of presentation, service, and operational excellence.

What We're Looking For

  • Previous experience in hospitality, customer service, retail, or a guest-facing role.
  • A genuine passion for creating exceptional experiences.
  • Strong communication and interpersonal skills.
  • A positive, proactive, and solution-focused attitude.
  • The ability to remain calm and professional in a fast-paced environment.
  • Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
  • Experience with Opera PMS is advantageous but not essential.
-

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

  • Guest experience including dinner and drinks
  • 6 complimentary nights a year at any Lore Group hotel
  • Lore Group Employee & Immediate Family Rates
  • Lore Group Friend and Family Rates
  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
  • 50% discount in Lore Group restaurants and bars
  • Discounts in our spa and cinema
  • Contribution towards Health - Cash Plan
  • Life Assurance
  • Length of service incentives (additional holiday)
  • Bespoke training programmes
  • Free meals on duty
  • Incentives such as Ride-to-Work and season ticket loan
  • Quarterly employee award ceremony and company staff parties
  • Employee assistance programme
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Guest Experience Agent • London, London, England

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