Group Events and Private Dining Executive

Scope Of Position

Reporting to the Director of Events Sales you will be responsible for booking upselling and organising private dining and group events within the Raffles London. Understanding and acting on guest requirements and communication closely with HODs and operational teams across the hotel. The role will work closely with events and sales to manage budgets and develop a client base. Managing payments invoicing and following up after visits.

Responsibilities

Operation

• Maintain up to date knowledge of hotel restaurant procedures and events
• Effectively handle all guests queries and concerns
• Exceeding guests expectations on a daily basis
• Communication with all staff and guests in a friendly and professional manner
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Leadership

• Ensuring composure under pressure and providing leadership and guidance to the Team when required.
• Actively encouraging and promoting employees to be creative and innovative whilst recognising them for their contributions to the success of the operation.
• Discusses operational issues with the team and provides guidance.
• Encourages the team to ask questions make requests and come up with new ideas.
• Creates a positive environment in the team by providing support in a timely and helpful manner.
• Demonstrates humility and takes responsibility for mistakes as they happen.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications :

Qualifications Skills & Experience

Essential

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.

Disclaimer

• The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities duties and skills. Additional duties may be assigned and requirements may vary from time to time in particular during special project periods. You may also be required to work in another position and another department from time to time dependent on the needs of the business and within reason.
• Please note that this position will involve an element of pulling Lifting Pushing and/or Manual Handling.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles we want to bring out your highest potential. Shortly after applying you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We aim to respond to every application promptly however if you do not hear form us within 2 weeks please assume your application has not been successful at this time.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1