Sales Incentive Operations Lead

Position Summary
The Sales Incentive Operations Lead is responsible for leading the administration governance and continuous improvement of Endavas sales compensation programs. This role owns the day-to-day operation of the sales compensation process ensuring accurate timely and transparent commission calculations while partnering closely with Sales Leadership Finance Total Rewards and Revenue Operations.
The role also serves as the product owner for CaptivateIQ ensuring the platform is effectively configured maintained and optimized to support evolving compensation plans business processes and reporting requirements.

Key Responsibilities
Sales Compensation Administration

• Own the end-to-end administration of sales compensation plans ensuring accurate and timely commission calculations approvals and payouts.
• Administer and maintain compensation rules calculations quotas territories and incentive plans within CaptivateIQ.
• Partner with Payroll and Finance to ensure accurate commission processing and financial reconciliation.

CaptivateIQ Platform Ownership

• Serve as the primary business owner and administrator for CaptivateIQ.
• Configure and maintain compensation plans calculation logic quotas accelerators crediting rules and workflows.
• Partner with the CaptivateIQ vendor and internal technology teams to implement enhancements troubleshoot issues and support new functionality.
• Manage system releases testing user acceptance testing (UAT) and ongoing platform optimization.

Compensation Governance

• Establish and maintain governance processes to ensure compensation plans are administered consistently and in accordance with approved policies.
• Manage compensation exceptions disputes adjustments and approvals while maintaining appropriate audit controls.
• Support internal and external audits related to compensation plans and commission calculations.

Quota & Target Management

• Partner with Revenue Operations Sales Leadership Finance and Total Rewards to administer annual quotas in-year target adjustments territory changes and organizational updates.
• Ensure alignment between quotas compensation plans organizational hierarchy and CRM data.

Reporting & Analytics

• Develop and maintain compensation reporting dashboards and analytics including quota attainment commission forecasting payout analysis plan effectiveness and exception reporting.
• Provide regular insights to Sales Leadership Finance Total Rewards and Executive Leadership.
• Identify trends anomalies and opportunities to improve compensation effectiveness and operational efficiency.

Cross-Functional Partnership

• Collaborate with Sales Leadership Finance Total Rewards Revenue Operations and Technology to support compensation strategy and operational execution.
• Act as the primary point of contact for compensation-related questions plan interpretation and policy guidance.
• Support annual compensation planning plan rollouts and communication to the sales organization.

Process Improvement & Automation

• Identify opportunities to streamline and automate compensation administration through system enhancements and improved integrations.
• Partner with Revenue Operations to improve connectivity between CaptivateIQ CRM (Ensight) CPQ Finance HRIS and reporting platforms.
• Leverage automation and AI-enabled capabilities to improve accuracy scalability and the overall seller experience.

Success Measures

• Accurate and timely commission calculations and payouts.
• High user confidence in CaptivateIQ and compensation reporting.
• Well-governed audit-ready compensation processes.
• Improved operational efficiency through automation and system enhancements.
• Strong cross-functional partnership across Sales Finance Total Rewards Technology and Revenue Operations.
• Increased transparency scalability and seller satisfaction with the compensation experience.

Qualifications :

Qualifications

• 5 years of experience in Sales Compensation Revenue Operations Sales Operations or a related commercial operations role.
• Hands-on experience administering CaptivateIQ (or a comparable sales compensation platform such as Xactly Varicent or Spiff).
• Strong understanding of sales compensation plans quota administration crediting rules accelerators commissions and incentive design.
• Experience configuring compensation plans and calculation logic within CaptivateIQ.
• Strong analytical skills with advanced Excel and reporting experience; Power BI experience preferred.
• Experience partnering with Sales Finance Total Rewards Payroll and Technology teams.
• Excellent problem-solving organizational and stakeholder management skills.
• Experience supporting system implementations testing and process improvements.

Preferred Qualifications

• Experience with CRM platforms (Microsoft Dynamics Salesforce or Ensight).
• Experience with CPQ solutions and commercial operations processes.
• Experience supporting enterprise reporting and compensation analytics.
• Familiarity with AI-enabled reporting automation and workflow tools.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1