Communications & Culture Specialist

Join Zepz: Breaking Down Borders, Together At Zepz, were all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. Were not just moving money; were building a world that truly recognizes and supports global connections. Who Youll Be Joining We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like our own. We depend on Transparent Communicators who keep the team aligned through open, honest talk. Our Core Commitments — What We Live By * Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other. * Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering. * Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve. Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office. Alongside a great office environment, think unlimited annual leave, great healthcare benefits, and employee discounts. * Unlimited annual leave * Great healthcare benefits * Employee discounts We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and well provide the environment and support needed for you to excel. About the Role: The Communications and Culture Specialist is a dynamic role dedicated to strengthening our internal and external connections. You will manage daily communication channels and facilitate company-wide sessions while helping to drive our external social media presence and brand reputation. Additionally, you will lead impactful culture-building initiatives and projects that embed the Zepz culture across our global organisation. Key Responsibilities: Internal Communications & Culture * Manage day-to-day internal communication channels, ensuring clear, strategically timed messaging and easy access to session recordings and updates. * Prepare and facilitate key communication formats, including All Hands and AMA sessions, ensuring the business remains aligned with the planning cadence. * Oversee the Customer Experience Corner end-to-end, collaborating with Customer Care to drive impactful weekly content. * Propose and implement innovative ideas to embed the communication strategy, increasing global engagement and business understanding. * Ensure colleagues are well informed about regional connect events and that we maximise opportunities for content discussed to be shared across the organisation. (Connects are our in-person moments when regional teams get together for a week of learning, planning and connecting) * Drive culture-building projects that strengthen in-person connections. Support on quarterly culture objectives through cross-functional collaboration with the People team and wider business. * Lead high-impact engagement initiatives linked to our mission, such as the International Day of Family Remittances. External * Manage LinkedIn social media feeds for the three core brands: Zepz, Sendwave, and WorldRemit. * Produce compelling, frequent content that differentiates our brands and drives audience engagement. * Maintain the Zepz corporate website, regularly uploading fresh content such as blogs, testimonials, and press releases. * Execute a Glassdoor review program, providing comprehensive management of our corporate profile. * Partner with our PR agency to secure consistent coverage through thought leadership, commentary, and award entries across Zepz, WorldRemit & Sendwave (B2B & Consumer). * Earned Storytelling & Campaign Execution: Driving earned communications across product innovations, customer insights, and remittance corridors—creating high-impact narratives for WorldRemit & Sendwave around financial inclusion, product updates, original data-led trends, and integrated brand campaigns. * Leadership & Brand Comms Schedule: Establishing and managing a strategic communications cadence for senior leadership and our employee-facing brand, ensuring executive voices, employer brand initiatives, and core company milestones land consistently across internal and external audiences. What you bring to the table: We are looking for a candidate who is a Transparent Communicator with exceptional writing skills, a Responsible Owner with: * Proven experience (in-house or agency) running internal or external communications in a fast-paced or distributed organisation, with the judgment to time and tailor messaging for different audiences. * Confidence facilitating company-wide sessions such as All Hands or AMAs, including managing logistics, moderating Q&A, and following up with clear outputs. * A track record of designing or delivering culture-building initiatives that create genuine connection in a remote-first or hybrid environment. * Proven social media expertise and a deep understanding of what resonates with our customers and audiences on platforms like LinkedIn. * Exceptional grammar skills and meticulous attention to detail in all internal and external content to ensure it reflects positively on our brand. * The ability to project manage multiple workstreams at once — from a weekly content series to a quarterly culture objective — without losing momentum. Must be highly structured and adept at continual prioritising of tasks. * The tenacity to build strong relationships and drive alignment by collaborating with a variety of internal teams, including the People team, Customer Care, and executive stakeholders. * Comfort working with ambiguity and proposing new ideas, rather than waiting to be told what to do. * Proficient in using Slack, Google drive and AI tools such as Gemini & Claude. Must be able to provide examples of how AI tools can make a positive impact in areas of content, organisation, connections and streamlining processes. Bonus points if you have: * A communications-based degree. * Experience in handling brand reputation or managing high-volume customer queries. * Agency experience Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isnt a bonus; its the engine that lets us serve the world. J-18808-Ljbffr