Automation Solutions Engineer

Job Title

Automation Solutions Engineer

Job Description

About us

Digital Process acts as an internal delivery and enablement partner, working with teams across the business to understand their processes, shape opportunities, design solutions and deliver workflow, automation and orchestration capabilities. The team helps translate business strategy, operational challenges and process improvement opportunities into practical digital products. Ultimately, we aim to enable the business to grow profitably through scalable capabilities.

Presently, the team are focused on implementation of workflow orchestration and automation capabilities to support a global digital transformation programme.

About you

As an Automation Solutions Engineer in the Digital Process team, you will help design, build and embed digital process solutions that solve real business problems with a focus on Automation.

You will work across the full lifecycle of a solution: understanding business challenges, shaping requirements, designing future-state processes, building, documenting and configuring solutions, integrating technologies, testing outputs, deploying solutions, supporting adoption and continually improving what has been delivered.

We use a range of technologies to deliver workflow, case management, automation and orchestration solutions, but your focus will be on identifying and applying the right technology to solve the business problem. This may include workflow platforms, systems integration, data processing, intelligent document processing, process intelligence, AI-enabled capabilities, robotic process automation (RPA), cloud services, reporting, dashboards and other supporting technologies.

The role requires a blend of engineering discipline, process thinking, business analysis, solution design and stakeholder collaboration. You will need to be comfortable moving between business conversations and technical implementation, helping ensure that solutions are not only well built, but also well understood, well adopted and capable of delivering measurable value.

Key responsibilities

• Identify, assess and prioritise opportunities to automate business processes and operational activities.

• Design and deliver automation solutions that improve efficiency, accuracy, control and scalability.

• Build and support integrations between business systems, applications and data sources using APIs, events, workflow and automation technologies.

• Work with business stakeholders to understand current processes, pain points and desired outcomes.

• Translate business requirements into practical, secure and supportable technical solutions.

• Develop reusable automation and integration patterns that can be applied across multiple business areas.

• Collaborate with engineers, analysts, architects and business teams to deliver solutions from concept through to production.

• Support testing, deployment, operational readiness, documentation and handover.

• Contribute to automation standards, best practice and continuous improvement across the Digital Process function.

• Stay aware of emerging automation technologies, including AI-enabled automation, intelligent document processing and orchestration tools.

Design & build automation and orchestration solutions 60%
Adoption, support, testing, documentation and continuous improvement 20%
Cross-training others in the team, capability development and broader upskilling to keep up to date 15%
Innovation, proof-of-concept work and emerging technology exploration 5%

Essential Experience

We are looking for someone who can:

• Analyse business processes and identify practical automation opportunities.

• Challenge requirements constructively and recommend fit-for-purpose solutions.

• Design and deliver business automation solutions in an enterprise environment.

• Translate business requirements, process maps and conceptual designs into solution designs, user journeys, data models and acceptance criteria.

• Support opportunity shaping, proof-of-concept activity and feasibility assessments.

• Work effectively with technical and non-technical stakeholders, communicating technical concepts in business terms.

• Design and implement solutions using APIs, integrations, workflow automation and orchestration patterns.

• Collaborate with architects to identify appropriate solution patterns and ensure alignment with enterprise architecture standards.

• Contribute to delivery planning, sizing, prioritisation and technical documentation.

• Build solutions in line with secure software development lifecycle, information security and governance requirements.

• Participate in design reviews, testing and continuous improvement activities to ensure solution quality.

• Coach and support developers, promoting engineering excellence and best practice.

• Ensure solutions are scalable, maintainable, secure, supportable and production ready.

Desirable Experience

The following would be helpful, but is not essential:

• Experience with Python, SQL, cloud services, middleware or event-driven architecture.

• Experience with workflow, BPM or case management platforms

• Experience with RPA or intelligent automation tools

• Experience with AI-enabled automation, intelligent document processing, process intelligence or agentic automation.

• Experience working in insurance, reinsurance, financial services or another regulated environment.

• Exposure to enterprise systems such as SAP, document management platforms, data platforms or operational workflow systems.

• Experience mentoring other engineers or helping establish automation best

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days

• Adoption and fertility leave

• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary

• Optical benefits

Savings & Retirement

• 15% combined employee/employer contributions

Wellness

• Subsidized gym membership

• Access to Employee Assistance Program

• Cycle to Work and Electric Car Salary Sacrifice Scheme

• Time off for volunteering

• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values