Customer Service Manager

Customer Service Manager
Ramsbottom, Lancashire
Mon- Fri 40 hours per week

At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Today, we support the people who design, build and maintain the homes, schools, hospitals, streets and infrastructure that communities across the UK rely on. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. We're proud of our heritage, excited by what's next and committed to helping our colleagues grow, develop and make a real difference. Together, we're building tomorrow's world.

Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Mortars & Screeds is one of the UK's leading providers of ready mix mortar and screed, supporting construction projects across the country through a network of strategically located plants and a dedicated team of industry experts. Our reputation is built on delivering outstanding product quality, reliable service and innovative solutions that help our customers work smarter. From advanced screed technologies and efficient delivery capabilities to digital tools that enhance the customer experience, we're committed to setting the standard in our industry.

So, what’s the mission?
Our Mortars & Screeds team is at the heart of delivering outstanding service to customers nationwide. Based at our Ramsbottom site, we're a collaborative and customer-focused team committed to quality, innovation and building lasting relationships.

As Customer Service Manager, you'll lead and develop a high-performing customer service team, ensuring customers receive exceptional support at every stage of their journey. You'll drive service excellence, improve processes, manage performance, and work closely with internal teams to deliver the best possible customer experience.

What are the mission-critical skills?

• Efficient people management skills and ability to organise time efficiently
• Demonstrable work experience or previous experience in a similar role
• Excellent administration skills
• Ability to handle complaints effectively
• Ability to react quickly and make good decisions

Why join Marshalls?
Our colleagues have been at the heart of Marshalls for generations and will continue to be the driving force behind our success for generations to come. That's why we're committed to creating opportunities for our people to develop their skills, grow their careers and realise their potential. Visit www.marshalls.co.uk/careers to learn more about us!

What’s in it for you?

• Guaranteed Christmas holidays
• Development opportunities
• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Family leave policies (Maternity, Paternity, and Adoption) available from your very first day of employment
• 5% employer matched pension scheme
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Retailer discounts
• Marshalls Wellbeing Centre – move, money & mind
• Share purchase scheme
• Life assurance

Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.

This advert will close on: Tuesday 18th August 2026

No Agencies, thank you!