Records Manager

Royal London is a Financial Services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work.

Today, Royal London has over £170 billion of assets under management, and around 4,000 employees working in five offices across the UK and Ireland. As an organisation, they have worked hard to become experts in specialist markets, building a trusted brand, with plenty of awards to show for it.

We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Royal London to support their contingent Recruitment processes Acting as an extension of their recruitment team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of our client, Royal London. We are looking for a Records Manager for a 6-months (opportunity to go perm) based remotely.

Purpose of the role:

The Records Manager will lead and maintain the organisation's records management framework, ensuring physical and electronic records are managed throughout their life-cycle in line with legal, regulatory and business requirements. With a focus on pensions regulation, the role oversees retention, protection, archiving and disposal of pension-related records, while providing expertise in records management, retention schedules, information governance and regulatory compliance, partnering with Legal, Compliance, Data Governance, Technology and business stakeholders.

What you'll do:

• Develop and maintain enterprise records management policies, standards, procedures, classification structures, retention schedules and disposal processes.
• Ensure records are managed consistently across physical and digital repositories and lead regular reviews of records management controls and effectiveness.
• Ensure compliance with pensions legislation, regulatory requirements and industry record-keeping standards, including the management of trustee, member, transfer, complaints and scheme records.
• Monitor regulatory developments, assess their impact on records management obligations and support responses to regulatory reviews, audits and information requests.
• Provide guidance on the creation, storage, retention, archiving and destruction of records, ensuring compliance with UK GDPR, Data Protection legislation and information governance requirements.
• Maintain evidence of compliance with regulatory record-keeping obligations and support Record of Processing Activities (ROPA) management and data retention governance.
• Coordinate internal and external audits, monitor adherence to retention schedules and records management controls, and identify and remediate any deficiencies.
• Produce management information and reporting on records management risks, compliance and performance.
• Partner with technology teams to implement records management capabilities across business systems and support electronic document and records management solutions.
• Ensure records are appropriately classified, searchable, retrievable, protected and managed throughout their lifecycle.
• Lead digitisation initiatives to improve digital record-keeping and reduce dependency on legacy paper records.
• Deliver training and awareness programmes on records management responsibilities and provide advice on retention, legal holds and disposal decisions.
• Build effective relationships with Compliance, Legal, Risk, Operations, Technology and Pension Administration teams, acting as the organisation's records management subject matter expert.

The skills you'll need:

• Proven records management, information governance and information management experience within regulated sectors, including pensions, life assurance and financial services.
• Strong knowledge of records lifecycle management, retention schedules, document management systems and records platforms.
• Understanding of UK pensions regulations, record-keeping obligations, FCA requirements, Pensions Dashboard requirements, UK GDPR and Data Protection legislation.
• Experience supporting audits, regulatory reviews, compliance assessments, governance activities and policy development.
• Skilled in Microsoft 365, SharePoint, Purview and electronic records management solutions.
• Experience delivering digital transformation, information governance and records management improvement programmes.
• Strong expertise in compliance, risk management, stakeholder engagement, communication, training and influencing.
• Excellent analytical, problem-solving, report-writing and project management skills with the ability to manage multiple priorities.
• Degree qualified or equivalent experience; Records Management, Information Governance, IRMS, IGP, CIP, CIPP/E, PRINCE2, Agile or PMP qualifications desirable.

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business