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Retirement Villages Group
Hospitality AssistantRetirement Villages Group • West Malling, England, GB
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Hospitality Assistant

Hospitality Assistant

Retirement Villages Group • West Malling, England, GB
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at The Willowbury Village in West Malling. This is a full-time position working 37.5 hours a week, 5 days out of 7 - some weekends and evenings included.

You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Key Responsibilities:

  • Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
  • Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
  • Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
  • Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
  • Contribute ideas for improving menus, services, and operational processes.
  • Support the achievement of food and beverage revenue targets using established systems and processes.
  • Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities:

  • Excellent customer service and interpersonal skills
  • Ability to work as part of a team and build strong relationships
  • Strong organisational and time management skills
  • Positive, energetic, and enthusiastic attitude
  • Willingness to learn, adapt, and embrace continuous improvement

Values We Live By:

  • Age Well – Supporting residents to live their best lives
  • Community – Building a sense of belonging
  • Keep Improving – Always seeking better ways to work
  • Invest Wisely – Making responsible choices
  • Planet Positive – Reducing our environmental impact
  • One Team – Supporting each other to succeed

Experience and Qualifications:

  • Job-related experience desirable but not essential
  • Up to 1 year of general work experience delivering to standard

Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Hospitality Assistant • West Malling, England, GB

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