Global Commercialisation Manager, Merchant Services

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Commercialisation Manager, Merchant Services.

HSBC Global Payment Solutions (GPS) is a leader in the provision of Cash Management services to the Commercial, Corporate, and Institutional clients globally. This is a fast-moving market, with increased innovation.

You’ll be a part of the Global Merchant Services Team under GPS, primarily responsible for managing product life-cycle from product development, product maintenance to product commercialisation. The focus is to manage Digital Merchant Services (DMS) new features roll-out and work with sales and relationship teams to successfully commercialise products.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Lead product design and product enhancement related to merchant services, collaborating with GPS partners across IT, Operations, risk stewards & other stakeholders to delivery product enhancement with adherence on time to market deadlines.
• Drive commercialisation of merchant services including but not limited to update internal and external collaterals, organise internal and external marketing events, lead sales enablement initiatives, manage deal pipeline, oversee client implementation status
• Work with sales, relationship teams to gather market feedback and competition analysis to offer product differentiators for selling solutions to clients with responsibility for client deal pricing
• Explore partnerships with external payment providers, platforms, schemes as well as internal teams like Retail Banking, Markets to create end-to-end solutions for clients
• Collaborate with GPS Sales & Coverage teams to obtain risk dispensation approval for exceptional cases and deliver desired business outcomes.
• Closely monitor revenue and cost from scheme and vendor, and track NFI actual vs target. Support product governance and risk management activities.

To be successful in this role you should meet the following requirements:

• Proven cash management product or sales experience. Prior corporate transaction banking and experience in merchant acquiring or card business is preferred
• Experienced in product project/program management, with demonstrable experience in co-creation with IT & internal business partners
• Ability to deliver creative and flexible customer solutions
• Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
• Well-developed communication skills, with client-facing experience and the ability to deliver compelling presentations
• Strong analytical skills with ability to provide recommendations on decision-making

This is a hybrid role.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.