Assistant General Manager - London

Assistant General Manager - London

Join our leadership team - Lead the host team. Shape every first impression. Drive Front of House Performance!

About Solis:

Solis focuses on serving simple, well-executed food with bold and uncompromising flavours. The menu is heavily influenced by Iberian and Latin American "Parilla" culture, where families and friends gather to grill meats and vegetables over open fires. Solis takes influence from both sides of The Atlantic - Spain, Portugal, Uruguay and Argentina.

About the role:

We're looking for an experienced Assistant General Manager to join the leadership team at Solis Tottenham Court Road.

As an experienced AGM, you'll take day-to-day ownership of the restaurant floor, ensuring every service runs seamlessly and every guest leaves impressed. You'll deputise for the General Manager in their absence, leading the operation with confidence and clarity. Working across Front of House, Kitchen, and Bar teams, you'll drive performance, develop your managers, and uphold the highest standards of hospitality, safety, and culture.

As a successful AGM for Solis, you will:

• Lead daily restaurant operations, ensuring smooth and efficient service across all departments.
• In the absence of the GM, taking full accountability for the venue.
• Champion exceptional guest experience through proactive leadership, real-time service recovery, and team engagement.
• Drive a culture of Health & Safety, Food Safety, and compliance through daily walkthroughs, audits, and team awareness.
• Support the recruitment and training of a high-performing service team across the restaurant and kitchen.
• Oversee labour forecasting, rota planning, and weekly reporting in collaboration with the GM.
• Support financial performance by monitoring variable costs, analysing sales data, and driving commercial awareness.
• Uphold Arcade's brand standards, culture, and ethos through hands-on leadership, consistency, and clear communication.
• Act as a brand ambassador - inspiring your team and maintaining a positive, inclusive, and energetic workplace.

We'd love to hear from you if you:

• Are currently a GM or Assistant General Manager in a large scale, fresh-food-led venue.
• Bring strong experience in delivering structured training, feedback, and development plans to support your teams.
• Bring proven experience leading large, high-volume restaurants or hospitality venues (300-500 covers daily).
• Are passionate about fresh food, global flavours, and high-energy service environments.
• Have a strong understanding of Health & Safety, Food Safety, and Licensing compliance.
• Can confidently lead, coach, and inspire a large team across multiple departments.
• Possess excellent commercial awareness with experience managing rotas, budgets, and cost controls.
• Are hands-on, approachable, and thrive in fast-paced, guest-driven environments.
• Communicate clearly and lead by example - balancing warmth with professionalism.
• Believe in developing people, fostering inclusion, and maintaining high standards at all times.

Working at Arcade:

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we're more than just a restaurant group... We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits of being part of the team:

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you've earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!

#LI-GC1

1864
Arcade London