Neighbourhood Officer

Job Description

We are brave, we are ambitious, we are honest, and we are Citizen!

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With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

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Our Hereford & Worcester Neighbourhood's team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire.

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Role: Neighbourhood Officer

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Salary: £37,595

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Position: Permanent Full time Position, 37 hours per week

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Location: Hereford & Worcester / Hybrid working

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As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

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The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits.

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In housing you can make a real difference, the role of Neighbourhood Officer will involve:

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• Overseeing tenancy management and estate issues.
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• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.
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• Dealing with sensitive safeguarding matters
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• Carrying our regular block and estate inspections.
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• Involvement in the management of new build properties for all tenancy management issues.
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• Conducting tenancy reviews for all properties within the allocated patch
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• Reviewing service charges and depreciation
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As Neighbourhood Officer, we need you to have:

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• Ability to carry out interviews to discuss sensitive customer issues
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• Excellent I.T Skills
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• Ability to develop successful professional relationships with partners to achieve positive outcomes
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• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
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• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
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• Highly self-motivated, able to act with integrity and show drive and enthusiasm
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• Current driving licence and access to a car
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We would be excited if you have:

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• Experience working with a Social Housing Provider or similar customer facing role
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• Ability to be innovative and look for ways to improve customer experience
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What We Offer:

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• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
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• Professional Growth: Opportunities for continuous learning and career advancement.
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• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
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Benefits:

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• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
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• Annual leave purchase scheme - option to buy up to an additional 5 days per year
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• Enhanced family leave (maternity, paternity and adoption)
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• Organisational sick pay
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• Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
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• Competitive Salary: We offer a competitive compensation package.
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• Health and Wellness: Comprehensive health insurance and wellness programs.
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• Work-Life Balance: Flexible working hours and generous leave policies.
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• Employee Development: Access to training programs and career development resources.
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Company Culture:

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We will be an employer of choice and invest in our people

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To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the well being of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing.

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This post is subject to a Basic DBS check (Disclosure and Barring Service).

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.