**This vacancy is only available to existing University of Essex staff**
The UK Data Service is committed to delivering high quality, user-friendly digital services that provide training and access to collect and preserve digital data for long-term research use. We are committed to research, innovation and meeting user needs, understanding our users and creatively thinking about how they interact with our services is central to how we work. We want to test our assumptions thoroughly and regularly with our users (researchers, data providers and managers, policy makers, charitable organisations and our staff), so that we develop services in line with real, evidenced needs and ultimately attract new and more diverse audiences to access our nationally important collections and data training.
We are looking for someone with a strong understanding of user research methods and an understanding of usability and accessibility practices and how they should be applied. Your ability to confidently analyse and evaluate research findings to reveal actionable insights and recommendations will help us build a rich picture of our audiences and their needs so that together we can create the best experience for our users and continually improve to meet their needs now and in the future. This post places great emphasis on ensuring that our users are at the heart of service development.
In this role, you will work in a multi-disciplinary capacity, to drive customer experience improvements across the organisation but with a focus on a specific time-bound project to enhance qualitative data provision for researchers until 31st March 2027. The QUADRA-AI project will be delivered through three work packages that will enhance the UK’s qualitative data infrastructure by developing and deploying AI‑enabled tools, strengthen governance frameworks and build researcher capacity to improve the discovery, access and reuse of qualitative data. The Engagement Manager will work closely with the Project Manager to manage stakeholder engagement activity for the project, including designing and organising an engagement programme to carry out stakeholder consultation, capture user requirements and gather feedback within a limited budget of around £30,000.
Based in the Faculty for Social Science at the University of Essex, the UK Data Archive (UKDA) is the lead partner of the UK Data Service and was first established in 1967. We provide researchers with digital data access, training and support to use the UK’s largest collection of social, economic and population data.
The data we hold helps researchers gain insights into societal challenges such as poverty, social mobility, and inequalities across health, education and crime. The UK’s only nationally funded research infrastructure for curating and providing research access to social science data, our expertise has been influential across the world. As lead partner of the UK Data Service since 2012, we work very closely with Universities of Manchester, Southampton, Edinburgh, UCL and Jisc. Customer-focused, we provide dedicated services to support data providers to deposit their research data and researchers to access the data we hold.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our , a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see:
Engagement Manager (internal), UK Data Archive • Colchester
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