Skills Coordinator - North West

Description

As the Coordinator, you will play a central role in supporting the effective delivery of adult education programmes while strengthening and sustaining partnerships across the North West network. Working closely with delivery teams, internal colleagues, and external partners, you will ensure smooth coordination of activity, clear communication, and consistent standards across provision.
You will act as a key point of contact for partners, supporting relationship management, operational delivery, and reporting requirements. Through strong organisation, collaboration, and proactive engagement, you will help drive high-quality delivery outcomes, support growth, and ensure programmes are delivered in line with contractual, quality, and compliance expectations.

Key Responsibilities

• Support the coordination of programme delivery across multiple sites, partners, and delivery teams, ensuring activity runs smoothly and to plan.
• Build and maintain positive, productive relationships with external delivery partners, stakeholders, and internal teams.
• Act as a central point of contact for partner queries, providing timely responses and effective problem-solving support.
• Support partnership onboarding, induction, and ongoing engagement, ensuring partners understand expectations, processes, and quality standards.
• Coordinate delivery schedules, meetings, and communications to ensure alignment across provision within the region.
• Monitor delivery activity against agreed targets, milestones, and KPIs, escalating risks or issues where appropriate.
• Maintain accurate and up-to-date records relating to partners, delivery activity, and performance data.
• Support the collection, checking, and submission of delivery evidence, documentation, and reports in line with contractual and compliance requirements.
• Work closely with quality, compliance, and performance teams to support audits, monitoring visits, and continuous improvement activity.
• Assist with the development and implementation of partnership and delivery improvement plans.
• Support collaboration between delivery, employer engagement, and referral teams to ensure joined-up working across the region.
• Attend partnership meetings, delivery reviews, and events as required, representing the organisation professionally.
• Contribute to the identification of new partnership opportunities that support growth and impact across the region.

Key Performance Indicators

• Delivery Coordination Effectiveness: Timely and accurate coordination of delivery activity.
• Partner Satisfaction: Feedback from delivery partners and stakeholders.
• Compliance Accuracy: Quality and completeness of documentation and evidence.
• Timeliness of Reporting: Meeting deadlines for data returns and reports.
• Issue Resolution Time: Speed and effectiveness in resolving delivery or partner issues.
• Target Contribution: Contribution to programme starts, completions, and outcomes.
• Data Quality: Accuracy and consistency of partner and delivery records.

Skills, Knowledge and Expertise

Qualifications and specific training

• GCSE grade A*-C (or equivalent) in English, Maths and ICT (Essential)
• Relevant Level 2 qualification or equivalent experience (Essential)
• Full driving licence (Essential)
• Level 3 qualification in business, administration, education, or related area (Desirable)

Experience

• Experience of coordinating projects, delivery activity, or partnerships (Essential)
• Experience working with multiple stakeholders (Essential)
• Evidence of working to targets and deadlines (Essential)
• Experience within education, training, employability, or funded programmes (Desirable)
• Experience working with external delivery partners (Desirable)

Knowledge

• Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults (Essential)
• Knowledge and understanding of safe and healthy working practices (Essential)
• Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity (Essential)
• Understanding of funded provision and compliance requirements (Desirable)

Skills

• Strong organisational and coordination skills (Essential)
• Excellent communication skills – written, verbal, and interpersonal (Essential)
• Ability to build and maintain effective working relationships (Essential)
• Strong IT skills, including Microsoft Office (Essential)
• Ability to manage competing priorities and work to deadlines (Essential)
• Proactive, adaptable, and solutions-focused approach (Essential)
• Data analysis and reporting skills (Desirable)
• Confidence facilitating meetings or partnership discussions (Desirable)

Benefits

• Flexible working including home-based, centre-based, or hybrid job role dependant
• Up to 26 days annual leave, with the option to purchase up to 10 additional days
• Pension scheme to support your long-term financial wellbeing
• Training and professional development, including CPD workshops and professional qualifications
• Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
• Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
• Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
• Annual paid volunteering day and charity initiatives
• Cash incentives for Employee of the Month and Employee of the Year awards
• £500 Recommend a friend scheme

Acorn Training is an award-winning training provider with over 17 years of experience, recognised for its dedication to diversity and inclusion values.

Our tailored services are delivered across eight training centres and within the local communities we serve.