Housekeeping Assistant - Waltham Cross

Housekeeping Assistant

YHA London Lee Valley, Windmill Ln, Cheshunt, Hertfordshire, EN8 9AJ

Seasonal, flexible contract - August to November 2026

Minimum 15 hours per week

£12.71 per hour plus £1.20 per hour Local Living Allowance (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA London Lee Valley are looking for a Housekeeping Team Member to join their team!

As a Housekeeping Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA's staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Housekeeping Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Cleaning and preparing bedrooms between guest departures and arrivals

• Maintaining the cleanliness of shower and toilet areas

• Keeping all areas of the hostel clean and tidy

• Efficiently undertaking housekeeping tasks, maintaining consistent cleanliness standards throughout the hostel

• Complying with YHA requirements for the use and storage of cleaning products

• Reporting any faults or damage to a member of the hostel management team

• Sorting and distributing used and unused linen

What Skills and Experience do you need to be a Housekeeping Team Member?

Our Housekeeping Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Housekeeping Team Members:

• Experience of working face to face with customers

• Experience of working in hospitality or customer service (desirable)

• Experience of working in a team - can help others to achieve a common goal

• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines

• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties

• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel

• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

• Demonstration of our HEART values - they're part of everything we do, and we look for team members who bring them to life in their everyday work

It's important to note that the role can be physically demanding, as our beds are predominantly bunk bed style.

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member