Matchday Staff - Southampton

Matchday Staff - Southampton

Oak View Group: Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone. About the Venue:

OVG's landmark partnership with Southampton Football Club represents a significant step forward in elevating the fan experience at St Mary's Stadium.

We're already delivering a complete transformation of all food and beverage outlets; working closely with the club to provide new menu items, shorter wait times, better service, and enhanced hospitality across every touchpoint

We're fans first and believe food and drink are central to the fan experience. From grab-and-go options at concourses throughout the stadium, alongside premium offerings in hospitality suites and bars, all designed to create an outstanding matchday experience for every fan up to corporate hospitality.

Role Purpose:

Join Southampton Football Club's matchday team within front of house retail, supporting fast paced food and beverage outlets across the stadium. This is an excellent opportunity for customer focused individuals seeking flexible, casual work in a vibrant matchday environment.

What We're Looking For

We are hiring both Retail Staff and Supervisors to support matchday retail operations at Southampton FC.

• Previous experience in retail, hospitality, or customer service roles (stadium or event experience desirable)
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced, high-volume environment
• A positive, reliable, and team oriented approach
• Basic numeracy and confidence handling transactions
• Flexibility to work evenings, weekends, and matchdays

For Supervisors:

• Prior supervisory or team leader experience
• Ability to lead, motivate, and support a team during busy service periods
• Strong organisational and decision making skills

What You'll Be Doing

Retail Staff:

• Serving food and beverages to fans across retail outlets and kiosks
• Providing excellent customer service to enhance the matchday experience
• Operating tills and handling cash/card transactions accurately
• Maintaining cleanliness and stock levels within your assigned area
• Following food safety and hygiene standards

Supervisors:

• Leading and supporting retail teams during matchday operations
• Ensuring smooth service delivery across kiosks and retail units
• Managing staff deployment, breaks, and workflow during peak periods
• Resolving customer queries and supporting service standards
• Ensuring compliance with health, safety, and food hygiene policies

Good to Know

• Retail Staff pay rate: 15.07 per hour (inclusive of holiday pay)
• Supervisor pay rate: 16.23 per hour (inclusive of holiday pay)
• Contract type: Casual / Matchday
• Location: St Mary's Stadium, Southampton
• Shifts: Flexible, based on home matchdays and stadium events

Our Inclusion Commitments:

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you.

Employee Screening and Eligibility to Work:

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club's commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation's strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.