Receptionist & Challenge Event Assistant

Main area Administrative Grade £28,860- Non AfC Contract Permanent Hours Full time - 37.5 hours per week Job ref 282-CHARITY1 Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site The Royal Marsden Cancer Charity Town Sutton Salary £28,860 per annum Salary period Yearly Closing 10/08/2026 17:00 Job overview Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events. We’re looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Main duties of the job This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Dealing directly with supporters and liaising with teams across the Charity, the role requires an effective communicator, with great attention to detail, who is proactive and has a passion for fundraising. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. Thats why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Detailed job description and main responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification: * 1.1. Be the first point of contact for all enquiries at the Charity’s reception desk in Sutton. * 1.2. Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary. * 1.3. Work across a variety of different digital platforms to help process challenge event registrations. * 1.4. Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database. * 1.5. Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant. This will include poster sites, notice boards and leaflets around the hospital. * 1.6. Provide support with the delivery of events including preparing equipment and materials. * 1.7. Work closely with other fundraising teams, to support the Charity’s overall objectives and targets. Person specification Experience and knowledge * Experience in a customer service role or charity volunteering experience * Computer literate and competent with Microsoft products * Experience of using a database * Ability to build strong and effective working relationships * Proactive approach to problem-solving * Excellent organisational skills and attention to detail * Able to multitask and work to deadlines * Excellent communication and interpersonal skills * Able to respond sensitively and appropriately to emotional circumstances, including distressed/bereaved supporters The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails. Flu Vaccination – What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges J-18808-Ljbffr