Assistant Swim Club Manager

Assistant Swim Club Manager | Watergate Bay Hotel –
Swim Club

We’re here to share the joy of Watergate Bay for everyone,
now and for the future.

That means doing everything we can to make sure our team, guests
and planet stay happy through the moments we create and the impact we
have.

Through proper hospitality, active relaxation and
thoughtful experiences, we create the time and space for guests and teams to
feel their best. Everything we do is rooted in warmth, confidence and
care — with sustainability and community firmly at our heart.

Our Assistant Swim Club Manager role

We’re looking for an Assistant Swim Club Manager to join our Swim Club team.

You’ll support our Swim Club Manager in the day-to-day operation of the
Swim Club, working to deliver exceptional treatments using our sustainably
sourced, natural and ethical products, whilst creating a warm and
attentive experience for every guest.

You’ll also step up in our Swim Club Manager’s absence, helping to
support, lead, and inspire our team of talented Therapists and Café Bar
Assistants, acting as an advocate for our Watergate Bay Hotel brand.

This is a full-time position, working 37.5 hours per week, with a
range of team benefits aligned with our work-life balance and active relaxation
ethos.

Our Swim Club brings this philosophy to life,
offering sustainably sourced, natural, and ethical products within an
environment built on connection, creativity, and care.

What you’ll be responsible
for

• Supporting the day-to-day running of
  the Swim Club, helping to maintain a calm, well-organised and welcoming
  environment.
• Welcoming and engaging with guests in
  a warm, friendly and professional manner.
• Leading by example and supporting
  team to consistently deliver our Swim Club standards.
• Delivering treatments, hosting, and
  conducting our Café Bar service when required.
• Always
  ensuring an exceptional guest experience, reflecting our brand values and
  striving to exceed expectations.
• Ensuring
  all facilities meet the highest standards of cleanliness, presentation and
  safety.
• Supporting
  our revenue targets across treatments, products and food and beverage through
  thoughtful, confident sales.

You’ll
also

• Maintain
  a strong knowledge of treatments, service standards and Swim Club operations
• Support
  training, inductions and ongoing development for the Swim Club team
• Manage
  rotas via Harri and support day to day admin including stock, timesheets and
  scheduling
• Handle
  guest feedback, enquiries and complaints with care and professionalism
• Approve
  timesheets and absence requests accurately and in a timely way
• Support
  Café Bar and treatment stock management, including specialty items
• Work
  closely with HR on recruitment, onboarding and training for new team members
• Ensure
  full compliance with health and safety, hygiene and fire regulations,
  maintaining accurate records and a safe environment
• Attend
  relevant training as required, including health and safety
• 
  Share and collate departmental feedback to support ongoing improvement and communication
• Help
  foster a positive, open and supportive team culture built on clarity and
  continuous improvement

We offer a wide range of beauty treatments, from manicures to
facials, with a maximum of 4 hours allocated for massage treatments per day.

What we’re looking for

• Trustworthy and thoughtful, with a natural eye for detail
• A warm and confident communicator with strong interpersonal skills
  with a friendly, enthusiastic and approachable manner
• Outstanding customer care and a genuine focus on guest experience,
  with a strong understanding of customer care and effective complaint handling
• Ability to maintain professionalism and discretion at all times
• Reliable and punctual, with a high standard of personal
  presentation and care
• Previous experience working within a spa environment and/or within
  a hospitality or guest-facing environment
• NVQ Level 3 in Beauty Therapy or an equivalent qualification such
  as BTEC or ITEC Level 3
• Supervisory or management experience within a similar setting
• Previous experience of managing a large team (preferred)
• Additional qualifications in hot stone massage, reflexology,
  pregnancy massage, oncology massage or other holistic therapies are desirable
  but not essential

Why us?

Watergate Bay is a place for connection, for freedom, for
everyone. Join our team and you’ll be working on the shoreline of the
Atlantic, where the ocean and its draw is a daily inspiration.

Every decision we make, every moment we create, is rooted in
warmth, confidence, and care. We champion practices that protect our
environment, support our people, and leave a positive mark for the future.
Sustainability isn’t just an ambition—it’s at the heart of
everything we do.

What we can offer in return

• A relaxed, professional place to
  work in a beautiful location – at one of the UK’s most striking beaches
• Excellent career prospects in an
  ever-expanding organisation
• A welcoming team, eager to
  support and encourage each other
• Team discounts on treatments in
  Swim Club
• Free surf
  lessons, surfboards and wetsuits hire from Wavehunters
• Special rates for you and your
  friends and family to stay at our hotels
• Discounts for you and your
  friends and family at: Zacry’s, The Beach Hut, and Living Space
  Restaurants.
• Team discount at our Cubs
  coffeeshops, Shop on the Beach and other partner businesses
• Team social events throughout the
  year
• Team assistance scheme
  – a dedicated helpline for support & advice on topics from mental health
  through to managing your finances
• Our commitment to our staff is reflected in our exceptional
  working environment – one that promotes work-life balance, professional
  development, and a positive culture where everyone is heard and supported,
  always.

Working at Watergate Bay
Hotel isn’t just a job — it’s a chance to help create
something that really matters. Now and for generations to come.