Job descriptionLounge Cleaner - 45 Hour Contract - London City Airport Position: Lounge Cleaner Location: London City Airport Contract: Fully-Flex Salary: £18.25 per hour + overtime Shift Pattern: No set shift pattern, the two shifts we have are early shifts (4.30am-2pm) and late shifts (1.30pm-11pm) PURPOSE No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities. You are a key player in the team and you ensuring our lounges are pristine-clean at all times. You pride yourself on the lounge being spotlessly clean front & back, it's always guest ready. Whilst upholding No1's company values, having the passion to create memorable experiences; committed to excellence with your service; embracing creativity in your role; being part of our community. ROLE As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas; Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner. Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards. Use of cleaning products in a safe manner. To follow cleaning procedures including use of equipment · Health & safety in the workplace including Control of Substances Harmful to Health (COSHH) Keeping public areas clean and tidy. Helping clean tables after customer use. Working as part of a team, helping others out when required. RESPONSIBILITIES Willing to help out in every section and give special attention to an area, when needed. Ensure that your attention to detail is second to none, everything has a place and is polished to perfection. Always available with the right products in order to fulfil the task at hand. Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye. Ensure that each toilet area is cleaned and sparkling GENERAL A friendly, welcoming & professional approach Working on initiative You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important You must comply with all policies and procedures as written in the Employment Handbook, SOPs Ability to follow set procedures and plans Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities Have a clean and presentable uniform in line with company standards Enjoying engaging with customers is an essential part of the role EXPERIENCE LEVEL Ability to work within a team Flexibility and planning Excellent attention to detail Ability to work under pressure Good command of the English language – written and spoken Previous experience in a similar position and/or experience of shift work an advantage An interest in the travel hospitality sector Speaking additional languages is useful but not essential! BENEFITS Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments. Complimentary staff parking provided at the airport whilst you are on shift. Complimentary staff meal during your shift. 5 complimentary lounge visits each year. Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area 25% discount for lounge visits for your friends and family Employee of the Month Reward & Recognition schemes–the chance for your hard work and dedication to be awarded with a £50 voucher every month 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age. Annual flu jabs. Refer a friend to us and receive £700 when they pass probation.
