Go-to-Market Onboarding Specialist

About Us

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as GTM/Sales Onboarding Specialist at Civica

Joining a new sales team is exciting, but it can also be overwhelming; new systems, new people, new ways of working, all at once. That's where the GTM/Sales Onboarding Specialist role comes in.

We're looking for an organised & engaging GTM/Sales Onboarding Specialist to own & coordinate the onboarding experience for new starters within our Sales & GTM Community at Civica. You'll be the welcoming & reliable presence guiding people through their first 90 days making sure they have the right access, the right tools, and the right support to hit the ground running and reach full productivity fast.

This isn't just admin and logistics (though you'll be brilliant at that too). You'll be running live sessions, building relationships with new starters and their managers, spotting when someone's stuck before they even ask for help, and genuinely shaping how people experience Civica in those critical first few months.

What you will do to be successful in this role

• Running engaging onboarding sessions and workshops for new Sales hires, facilitating live, and keeping the experience consistent for every cohort.

• Coordinating onboarding logistics end to end with Talent Acquisition, the People team and central L&D so every joiner has access, equipment, learning resources and a clear schedule from day one.

• Supporting new hires through their first 90 days with regular check-ins, surfacing where someone might be stuck and connecting them to the right people and resources.

• Partnering with GTM leaders to track each new hire's ramp, flag risks early, and keep everyone aligned on progress.

• Embedding Civica's values into the onboarding experience and reporting on ramp progress against our goal of reducing time to full productivity ,feeding insights back to the Enablement team.

Requirements

What you'll bring

• Confidence facilitating live sessions and workshops for groups, with experience coordinating or delivering training, onboarding or structured programmes.
• Strong coordination and problem-solving skills comfortable managing several moving parts at once, keeping work on track across teams, and spotting where a new hire's ramp is at risk before it becomes a bigger issue.
• Excellent communication skills, you build trust quickly with people at all levels, and you're comfortable working with data to report on how a programme is performing.
• A genuinely engaging, people-first approach you're the person new hires remember as making them feel welcome and set up to succeed.

Nice to have (not essential)

• Experience in a Sales, Customer Success or Revenue Enablement environment.
• Familiarity with enablement or learning platforms (e.g. Highspot) and intake/project tools (e.g. Monday.com).
• Experience supporting new hires through a ramp or probation period.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.