Client Director

Job Description

Client Director - Food Solutions

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

UK-Wide / Field-Based

c.£60,000 + car / allowance + bonus + private healthcare

Most account roles give you responsibility without much control. This one gives you both.

Youll know the feeling.

You inherit a portfolio, get handed a number, then spend half your time working around layers, politics and processes that make it harder to actually grow anything.

This is different.

The national accounts structure has been deliberately flattened, which means youll sit directly below the Director of National Accounts, with proper access to the decision-maker and enough autonomy to manage your accounts like an adult. No script. No hand-holding. No hiding behind thats how weve always done it.

Youll manage around 1012 accounts across foodservice channels including education, leisure, hospitality, contract catering, B&I and themed attractions. Some will be deep strategic partnerships where youre properly embedded in the clients world. Others will be more established, lighter-touch relationships. The skill is knowing which is which.

Because this is not just a relationship job.

Its a commercial role for someone who can walk into a client site, understand how the operation really works, and spot opportunity where others just see a routine visit.

A congested lunch counter. A bar that needs faster service. A venue that could use the space differently. A client who says everythings fine but clearly isnt saying everything.

Thats where youll make the difference.

Youll own the growth of your portfolio, working closely with commercial, culinary, development and regional teams to increase volume, protect margin, open doors, secure renewals and turn good relationships into more profitable ones.

The package is strong: a salary around £60,000, company car or £5,000 allowance, private healthcare, mileage support and an annual profit-share bonus. Theres also longer-term upside through an Employee Ownership Trust, giving you meaningful financial participation as the business grows.

There will be travel. Proper travel.

This is UK-wide, so youll need to be comfortable with Scotland one week, the South Coast another, and around five overnight stays a month. Hotels are provided for longer journeys, and the role will suit someone who already understands that being visible with clients matters.

What youll be doing

Youll lead a portfolio of key foodservice accounts across multiple sectors, building senior relationships that go beyond buyer-supplier conversations.

Youll become genuinely useful to your clients involved in development meetings, training events, marketing initiatives, product showcases, tastings, launches and innovation conversations.

Youll manage budgets, pricing discussions, renewals, negotiations, retention plans and margin performance, with support from the commercial team where needed.

Youll look for growth through new listings, upselling, concept expansion and better use of the products and services already available.

Youll build proper account plans, map stakeholders, understand each sites operation and feed useful market insight back into the business.

Youll work independently, manage your own diary and bring solutions rather than problems.

What youll need

Youll need strong foodservice experience in a senior account, commercial, client relationship or operational leadership role.

Education catering experience is useful, but experience across other channels leisure, hospitality, B&I, hotels, themed attractions or wider contract catering will be especially interesting.

If youre coming from operations, youll probably need to have reached Senior Operations Manager level or above.

Youll need the confidence to push doors open without being pushy, read people properly, challenge where needed and build credibility quickly.

Youll also need a CV that shows some staying power. This business invests in people, so theyll want to see that youve stayed, grown and made an impact somewhere rather than bouncing around for job titles.

Most importantly, youll need to be straight.

Dont oversell. Dont manage upwards through spin. If you dont know something, say so. If something goes wrong, own it. The right person here will be honest, commercially sharp and genuinely bothered about doing a good job.

About the company

Its a growing food solutions business operating as an Employee Ownership Trust.

They are not trying to be just another ingredient or product supplier. The aim is to work as a proper commercial and culinary partner, embedded in the clients operation and helping them improve what they do.

The culture is collaborative, ambitious and refreshingly direct. They want people who think commercially, act with integrity and build relationships that last.

This is also a business creating room for succession. These two Client Director roles are new, the team is expected to grow, and people who join now will be in a strong position to shape what comes next.

What youll get

? c.£60,000 base salary

? Company car or £5,000 car allowance

? Annual profit-share bonus

? Private healthcare

? Mileage support

? Hotel provided for journeys over 100 miles from home

? Long-term EOT financial participation

? Direct access to the Director of National Accounts

? xwwtmva Genuine autonomy over your accounts and diary

? A growing team with future progression potential