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Cameron Clarke Associates
Retail & Customer Experience AdvisorCameron Clarke Associates • Cambridge, Cambridgeshire, England
Retail & Customer Experience Advisor

Retail & Customer Experience Advisor

Cameron Clarke Associates • Cambridge, Cambridgeshire, England
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Retail & Customer Experience Advisor | Cambridge, CB24 4UQ | Full Time | Monday-Friday, 08:00-17:00 | £27,000 - £30,000 per annum including performance-related bonus

Are you passionate about delivering exceptional customer experiences and building strong relationships?

Our client is a high-class brand management and distributor of premium appliances. Operating out of a state-of-the-art facility, they provide an exciting opportunity to join an established customer service team focused on delivering best-in-class service to customers across direct-to-consumer websites and marketplace platforms.

The Role

As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.

Key Responsibilities

  • Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
  • Deliver an outstanding customer experience
  • Efficiently handle customer queries with empathy, knowledge and understanding
  • Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
  • Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
  • Generate and manage reports related to customer interactions, order status and service levels
  • Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals

What We’re Looking For

  • Experience working in a customer-focused and fast-paced environment
  • A real desire to go above and beyond for customers
  • Excellent listening skills with the ability to build good rapport with customers and display empathy
  • A confident telephone manner, self-motivated with a drive to find the right solutions for customers
  • Ability to work well under pressure, showing resilience and good time management skills
  • Confidence using IT programmes, including Microsoft packages
  • Ability to prioritise workload whilst being organised and efficient
  • Excellent communication skills, both verbal and written
  • Good attention to detail and ability to solve problems

What’s In It For You

  • 25 days holiday
  • Company Profit Share Scheme
  • Contributory Pension (up to 6%)
  • Life Cover

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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Retail & Customer Experience Advisor • Cambridge, Cambridgeshire, England

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