Why London Stansted Airport?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
You’ll also have access to some great benefits including:
The role
As Assisted Travel Manager, you'll play a key role in ensuring the consistent delivery of our Assisted Travel service, providing day-to-day leadership and operational oversight to maintain a safe, compliant and high-quality experience for passengers requiring additional support.
Working closely with the Accessibility Manager, you'll lead business as usual operations while helping to strengthen governance, resilience and service performance. You'll provide effective contract management oversight, ensuring supplier performance, compliance and value for money remain aligned with the Equality Act, Civil Aviation Authority (CAA) requirements and airport standards, supporting London Stansted Airport in maintaining a CAA Assisted Travel rating of Good or above.
You'll also play a key role in ensuring service continuity during periods of peak demand, operational disruption and change, adapting delivery in response to evolving regulatory guidance and the ongoing Stansted Transformation Programme.
This role is essential in ensuring continuity during a period of significant change, enabling the wider team to focus on strategic initiatives, including the Stansted Transformation Programme and future service developments. Ultimately, you'll help shape an Assisted Travel operation that continues to meet increasing regulatory expectations, responds effectively to operational demands and delivers an outstanding experience for every passenger.
What will make you successful in this role
Assisted Travel Manager • Stansted Airport Ltd (STNL7), England, GB
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