General Manager

THE ROLE

As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the hotel.

Working alongside RBH's specialist support teams and Radisson brand partners, you will be accountable for driving revenue growth, delivering exceptional guest experiences, maximising profitability, developing your team, and ensuring operational excellence across all areas of the business.

This is a highly visible leadership role requiring a dynamic and inspirational individual who can balance commercial acumen with people leadership whilst maintaining the highest standards of guest satisfaction.

THE LOCATION

The Radisson Blu Hotel Liverpool is in the heart of the business district, next door to the passport office, within a 15-minute walk of Cavern Club and Liverpool ONE. This hotel is 0.7 mi (1.1 km) from Liverpool Pier Head Ferry Terminal and 0.8 mi (1.3 km) from Royal Albert Dock. John Lennon Airport is just under 10 miles away.

A DAY IN THE LIFE OF A GENERAL MANAGER

Leading People & Culture

• Inspire, lead, and develop a high performing hotel team.
• Create a culture of engagement, accountability, and continuous improvement.
• Drive colleague satisfaction, retention, and development.
• Support succession planning and talent development across all departments.
• Champion RBH's values and people-first culture

Driving Commercial Success

• Deliver budgeted revenue, profit, GOP, and market share targets.
• Develop and execute strategic business plans that maximise performance.
• Identify new commercial opportunities across rooms, food & beverage, meetings, and events.
• Work closely with Revenue, Sales & Marketing teams to drive demand and profitability.
• Maximise the commercial potential of all hotel revenue streams.
• Monitor business performance and implement strategies to continuously improve results.

Delivering Exceptional Guest Experiences

• Ensure consistently outstanding guest service across all areas of the hotel.
• Drive guest satisfaction, loyalty, and reputation scores.
• Maintain Radisson brand standards and RBH operational excellence.
• Lead continuous improvement initiatives through guest insight and feedback.
• Foster a culture focused on memorable guest experiences.

Stakeholder & Owner Management

• Build strong relationships with owners, investors, and key stakeholders.
• Provide detailed performance updates and strategic recommendations.
• Work collaboratively with Radisson, RBH support functions, and commercial partners.
• Represent the hotel within the local business community and hospitality sector.

Operational Excellence

• Oversee all operational departments to ensure efficiency and effectiveness.
• Ensure compliance with all legal, financial, health & safety, and company requirements.
• Drive quality assurance standards across the hotel.
• Lead innovation and continuous improvement initiatives.

THE IMPACT YOU'LL HAVE

As General Manager, you will be instrumental in shaping the future success of Radisson Blu Liverpool.

Your leadership will directly influence guest satisfaction, financial performance, colleague engagement, and owner returns. Through your vision and leadership, you will help establish the hotel as one of Liverpool’s leading hospitality venues.

What We Need From You

To succeed in this role, you will bring:

• Proven experience as a General Manager, Hotel Manager, or senior operational leader within a quality hotel environment
• Strong commercial expertise with a proven track record of delivering revenue and profit growth.
• Experience leading large, multi-functional teams.
• Outstanding leadership and people development skills
• Excellent stakeholder management and communication abilities
• Strong financial acumen including budgeting, forecasting, and P&L management
• Experience within branded hotels, ideally Radisson or a comparable international brand.
• A passion for delivering exceptional guest experiences.
• The ability to balance strategic thinking with a hands‑on leadership style.
• Energy, resilience, and ambition to drive continued success.

What We Offer

We know work is just one part of your life, so we have created a benefits package that supports you both professionally and personally:

• Competitive salary and bonus opportunity
• Discounted hotel room rates for you, your friends and family
• Pension scheme
• Access to RBH's leadership development programmes
• Career progression opportunities across our growing portfolio
• Employee wellbeing initiatives and support programmes
• Recognition and reward programmes
• Opportunities to lead within one of the UK's leading hotel management companies.

…and much more.

OUR VALUES

At RBH, every team member plays their part in delivering Exceptional Service by Exceptional People.

We Ask That You SHINE Every Day By

• Enhancing our People engagement
• Ensuring Quality in our guest service
• Maximising our Profit
• Giving something back to our communities

And Always

• Act with Integrity
• Deliver Excellence
• Have the Ambition to continuously improve.
• Show that you Care.

EQUAL OPPORTUNITIES

RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please contact andy.donnelly@rbhmanagement.com.

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