Customer Success Executive
At a Glance
About the Company
My client is a fast-growing SaaS business whose platform helps companies grow their search visibility on auto-pilot, covering both traditional SEO and the newer problem of being found inside AI tools such as ChatGPT. The product spans site audits, keyword research and tracking, content generation, competitor analytics and backlink building, and integrates with the website platforms and frameworks its customers already use. This is a young, founder-led company growing quickly, which means the people who join early get to shape how things are done.
The Role
The product is sold on subscription, so the quality of support a customer receives directly decides whether they stay. You are the first person they reach when something is not working, and the one who sees it through until it is. Most of the work happens in writing, across email and chat, with calls when an issue needs a proper conversation. You sit close to the founders and the product team, which means the problems you keep seeing actually get fixed rather than logged and forgotten. It suits someone curious, calm under pressure and quietly persistent... the sort of person who follows up without being reminded to.
Key Responsibilities
What You'll Need
Essential:
Desirable / Nice to Have:
Why Apply
How to Apply
Send your CV to Brendan McCrory at , or connect with me on LinkedIn for an informal chat about the role first. Happy to talk it through before you decide whether to apply.
Customer Support Executive • Northern Ireland, County Antrim, Belfast
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