Salary: £12.96 per hour
As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.
You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities
• Provide excellent customer service to members and potential prospects in line with brand
values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to
date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas,
gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow
correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member
support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks
within your skillset to support business need
Skills, Knowledge and Experience
• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry
We offer
• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1
Host - Gymbox Westfield London (16h) • London, United Kingdom, United Kingdom
Host - Nico's - Mayfair, London.RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York.Founded by Robin Bi... Show more
Gymbox - Ealing is looking for confident individuals to join their Membership Team.In this role, you'll attract new members with your charm and passion for fitness while meeting targets and keeping... Show more
The wait is well and truly over, Cosy Club is coming to Westfield Stratford! We're opening our stunning this Summer and are on the hunt for incredible Restaurant Hosts to make this new opening our ... Show more
Assistant Back of House Manager - London.Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.A perfectly engineered collection of space... Show more
As a key link in the dining experience, the Runner is responsible for delivering food and beverages promptly, maintaining cleanliness and organisation across the service areas.Y our main responsibi... Show more
Nuffield Health is seeking a General Manager for the London region to lead our gyms with energy, integrity and a focus on outstanding member experience.You will drive operational excellence, champi... Show more
The Floor Manager will oversee restaurant operations, provide customer service, and manage evening and weekend shifts. Show more
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.We want o... Show more
Enrich the Journeys of our People and our Guests as our.The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potentia... Show more
Contracted salary, (40 hours per week).With an additional Personal day.Free gym membership for a friend or family member.Enhanced Maternity & paternity leave.Funded first aid qualification.Industry... Show more
As a key link in the dining experience, the Runner is responsible for delivering food and beverages promptly, maintaining cleanliness and organisation across the service areas.Your main responsibil... Show more
Love Recruitment Limited is looking for a General Manager for their North London location.In this role, you will manage a team of Personal Trainers and an Assistant Manager while ensuring operation... Show more
My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting ... Show more
As a key link in the dining experience, the Runner is responsible for delivering food and beverages promptly, maintaining cleanliness and organisation across the service areas.Your main responsibil... Show more
As a key link in the dining experience, the Runner is responsible for delivering food and beverages promptly, maintaining cleanliness and organisation across the service areas.Your main responsibil... Show more
Everlast Gyms in London is seeking a highly motivated General Manager to launch a brand‑new club and build a high‑performing team from the ground up.You’ll recruit department leaders, shape club cu... Show more
Enrich the Journeys of our People and our Guests as our.The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potentia... Show more
Gymbox - Head Office is looking for a dynamic General Manager to lead one of London’s coolest gyms.You will oversee all important aspects of the club, including operations, service, and team develo... Show more
