About Us
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as GTM/Sales Onboarding Specialist at Civica
Joining a new sales team is exciting, but it can also be overwhelming; new systems, new people, new ways of working, all at once. That's where the GTM/Sales Onboarding Specialist role comes in.
We're looking for an organised & engaging GTM/Sales Onboarding Specialist to own & coordinate the onboarding experience for new starters within our Sales & GTM Community at Civica. You'll be the welcoming & reliable presence guiding people through their first 90 days making sure they have the right access, the right tools, and the right support to hit the ground running and reach full productivity fast.
This isn't just admin and logistics (though you'll be brilliant at that too). You'll be running live sessions, building relationships with new starters and their managers, spotting when someone's stuck before they even ask for help, and genuinely shaping how people experience Civica in those critical first few months.
What you will do to be successful in this role
- Running engaging onboarding sessions and workshops for new Sales hires, facilitating live, and keeping the experience consistent for every cohort.
- Coordinating onboarding logistics end to end with Talent Acquisition, the People team and central L&D so every joiner has access, equipment, learning resources and a clear schedule from day one.
- Supporting new hires through their first 90 days with regular check-ins, surfacing where someone might be stuck and connecting them to the right people and resources.
- Partnering with GTM leaders to track each new hire's ramp, flag risks early, and keep everyone aligned on progress.
- Embedding Civica's values into the onboarding experience and reporting on ramp progress against our goal of reducing time to full productivity ,feeding insights back to the Enablement team.