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Major Recruitment
Customer Service AdvisorMajor Recruitment • Glasgow, SCT, GB
Customer Service Advisor

Customer Service Advisor

Major Recruitment • Glasgow, SCT, GB
6 days ago
Job type
  • Full-time
Job description

Job Description

Customer Service Advisor\n

Are you an experienced Customer Service Advisor with a background in internal sales or customer support? Do you enjoy building strong customer relationships, solving problems and delivering excellent service?

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We're looking for a motivated and organised individual to join our clients busy Customer Service team in Glasgow. You'll play a key role in supporting customers from enquiry through to order fulfilment, ensuring a smooth and professional experience while working closely with colleagues across sales, engineering and operations.

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This is an excellent opportunity to join a well-established business that values teamwork, customer service and continuous improvement.

What You'll Be Doing\n
    \n
  • Responding to customer enquiries promptly and professionally.
  • \n
  • Preparing accurate quotations in line with agreed pricing structures.
  • \n
  • Processing customer orders using the ERP system.
  • \n
  • Reviewing orders to ensure all customer requirements can be fulfilled.
  • \n
  • Keeping customers updated on delivery schedules and any changes.
  • \n
  • Providing advice on suitable products, alternatives and new product ranges.
  • \n
  • Liaising with internal departments to ensure product availability and on-time delivery.
  • \n
  • Supporting customers with technical queries by working alongside the engineering team where required.
  • \n
  • Delivering a high standard of after-sales support.
  • \n
  • Building long-term relationships with customers through excellent service.
  • \n
  • Working towards departmental objectives and maintaining compliance with company quality and health & safety procedures.
  • \n
What We're Looking For Essential\n
    \n
  • Previous experience in a Customer Service, Internal Sales or Sales Support role.
  • \n
  • Excellent communication and relationship-building skills.
  • \n
  • Strong administration and organisational skills.
  • \n
  • High attention to detail and accuracy.
  • \n
  • Good IT skills, including Microsoft Word and Excel.
  • \n
  • Experience using an ERP system.
  • \n
  • A positive, proactive approach with the ability to work both independently and as part of a team.
  • \n
  • GCSEs (or equivalent) including English and Maths.
  • \n
Desirable\n
    \n
  • NVQ/SVQ Level 2 or 3 in Customer Service.
  • \n
  • Experience within an engineering, manufacturing, industrial or technical environment.
  • \n
  • Knowledge of engineering or industrial products.
  • \n
Why Join Us?\n

This is a fantastic opportunity to become part of a supportive and collaborative team where your contribution is valued. You'll have the chance to develop your skills, build lasting customer relationships and enjoy a competitive benefits package while working in a dynamic and rewarding environment.

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If you're passionate about delivering excellent customer service and are looking for your next career opportunity, we'd love to hear from you. Apply today!

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Customer Service Advisor • Glasgow, SCT, GB

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