Talent.com
Portico Corporate Reception Management
Client Services DirectorPortico Corporate Reception Management • London, England, United Kingdom
Client Services Director

Client Services Director

Portico Corporate Reception Management • London, England, United Kingdom
6 days ago
Job type
  • Full-time
Job description
Job Description

Leadership & Team Development

  • Lead, coach and develop Operations Managers and senior operational teams.
  • Create a high-performance culture focused on accountability, collaboration, and continuous improvement.
  • Support succession planning and talent development across the business.
  • Recognise and reward outstanding performance while encouraging innovation and fresh thinking.
  • Foster a culture that challenges the status quo and raises standards across all areas of service delivery.

Client Relationship Management

  • Build and maintain strong relationships with key client stakeholders.
  • Ensure contractual commitments and service level agreements are consistently achieved.
  • Support operational teams in delivering exceptional client experiences and resolving service challenges.
  • Conduct formal business reviews and provide strategic guidance to client teams.
  • Monitor service performance and identify opportunities to enhance the client experience.

Business Growth & Innovation

  • Identify emerging opportunities and market trends that can add value to our clients.
  • Support business development activities including sales presentations, tenders, site visits, and contract mobilisations.
  • Actively contribute to client retention strategies and portfolio growth.
  • Share innovative service solutions and best practice across the wider business.
  • Represent Portico as a professional ambassador both internally and externally.

Financial & Commercial Management

  • Support budget planning, forecasting, and financial performance reviews.
  • Drive profitability through effective operational and commercial management.
  • Monitor key performance indicators and implement action plans to improve performance.
  • Ensure financial controls and company procedures are consistently followed across all contracts.
  • Build commercial awareness throughout operational teams and encourage ownership of performance outcomes.

Operational Excellence

  • Ensure compliance with all company policies, procedures, and statutory requirements.
  • Support teams in delivering services aligned with agreed SLAs and client expectations.
  • Monitor operational performance and implement improvements where required.
  • Work collaboratively with support functions to deliver consistent, high-quality outcomes for clients.

Qualifications

What We're Looking For

  • Proven senior leadership experience within hospitality, facilities management, workplace experience, outsourcing, or a client services environment.
  • Strong experience managing multiple client contracts and operational teams.
  • Commercially astute with experience managing budgets, KPIs, and financial performance.
  • Exceptional stakeholder management and relationship-building skills.
  • A track record of developing high-performing teams and future leaders.
  • Strong strategic planning, problem-solving, and decision-making abilities.
  • Passion for service excellence and continuous improvement.
  • Experience of working in high end customer service environments, and particularly Front of House



Additional Information

What's in it for you?

  • Excellent holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.
Create a job alert for this search

Client Services Director • London, England, United Kingdom

Similar jobs

Client Director - Major/Corporate Accounts

Stride Resource ManagementGreater London, England, United Kingdom
Full-time

If you're already leading in the corporate insurance market, whether formally managing a team or by by being the person others look to on bigger opportunities, this is the kind of role that can mov... Show more

 • Promoted

Director, Client Consulting

TinkGreater London, England, United Kingdom
Full-time

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories,... Show more

 • Promoted

Client Director

ClearBankGreater London, England, GB
Full-time

As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients.Reporting to the Head of Cl... Show more

 • Promoted

Client Services Account Director

Diffusion DigitalGreater London, England, GB
Full-time

Inspired by stories and driven by data, Navigator combines compelling storytelling with incisive content and digital marketing.Our team, deriving expertise from Matter Of Form and Perowne Internati... Show more

 • Promoted

Client Director

The Specialist Works | B Corp Greater London, England, GB
Full-time

The world is obsessed by small start‑ups or the largest corporates.Most UK media agencies are built to serve the top 100 spending clients, and there are a multitude of boutique agencies to serve th... Show more

 • Promoted

Client Relationship Director

Fitch GroupGreater London, England, GB
Full-time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Fitch Learning is a leader in financial services training.With unrivaled breadth and depth, we deliv... Show more

 • Promoted

Private Client Director

Fisher InvestmentsGreater London, England, United Kingdom
Full-time

As a Private Client Director with Fisher Investments, you will call high-net-worth leads we provide, qualifying and scheduling face-to-face appointments.You will meet with prospective clients with ... Show more

 • Promoted

Client Director

TonicGreater London, England, United Kingdom
Full-time

Tonic is an expertise-led Capital Markets Consultancy, unlike other consultancies…in a good way.Well actually, in lots of ways.But mainly because we leverage genuine expertise across the front-to-b... Show more

 • Promoted

Client Director

Mail Metro MediaGreater London, England, United Kingdom
Full-time

As the Client Strategy Director for Finance, Business and Charities, you will be responsible for defining and executing the long-term commercial strategy for our most significant Tier 1 accounts an... Show more

 • Promoted

Director, Client Solutions (UK)

Allied Global MarketingGreater London, England, United Kingdom
Permanent

In business for over 30 years, Allied has built upon its roots in film advertising and publicity to become a global leader in entertainment, culture, and lifestyle marketing.Allied's award-winning ... Show more

 • Promoted

Global Head of Managed Services & Client Delivery

Itrs InsightsGreater London, England, United Kingdom
Full-time

ITRS is seeking a Global Head of Managed Services to lead and grow our portfolio for tier-one financial services clients.You will oversee a globally distributed team, shape service delivery, and pa... Show more

 • Promoted

Clients Service Director - Hybrid - London

adm IndiciaGreater London, England, GB
Full-time

We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high-profile, multi-market European partnerships.This account represents a strategically critical ... Show more

 • Promoted

Strategic Client Services Director - Growth & Insights

Hanson SearchGreater London, England, GB
Full-time

Hanson Search is on the lookout for a Client Services Director for a leading digital marketing agency in London.The successful candidate will bridge senior leadership with the team, providing strat... Show more

 • Promoted

Client Director

dunnhumbyGreater London, England, GB
Full-time

Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision.We combine deep insight, advanced technology, and close col... Show more

 • Promoted

Client Services Director

ComputacenterCity Of London, England, GB
Full-time +1

Location: Flexible but must have easy access to London.You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), G... Show more

 • Promoted

Client Director

REO DigitalGreater London, England, GB
Full-time

REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle.Together, we deliver a comprehensive range of digital services spanning conversion optimisation, u... Show more

 • Promoted

Client Director

What's Possible GroupGreater London, England, GB
Full-time

The world is obsessed by small start‑ups or the largest corporates.Most UK media agencies are built to serve the top 100 spending clients, and there are a multitude of boutique agencies to serve th... Show more

 • Promoted

Client Director

NexthinkGreater London, England, United Kingdom
Permanent

You will be responsible for renewals and upsells with a defined set of Nexthink’s largest, prestige, existing accounts.You will oversee executive relationship management for assigned accounts and l... Show more

 • Promoted

Associate Director, Client Services

Whalar GroupGreater London, England, GB
Full-time

Associate Director, Client Service.Whalar is the leading, most awarded, independent creator and social agency.We transform brands into cultural drivers by unlocking the full creative power of creat... Show more

 • Promoted

Senior Client Director

Gravitas Recruitment Group (Global) LtdGreater London, England, GB
Full-time

London - 2-3 days a week in the office.We are supporting a cutting‑edge technology platform that is powering the growth of some of the biggest names in the home energy and home solutions market.The... Show more