Service Manager (Responsive) Portsmouth, Gosport, Basingstoke - mobile working Temp initially 3 months £35-45 per hour
Our client a large housing association is looking for a Service Manager to manage and support an area-based operational team in the delivery of a quality Responsive Repairs service. Manage an area-based team of operatives to deliver a great responsive repairs service in the most efficient way. Support and develop a team of operatives to ensure that the customers receive a quality and professional service Manage operative productivity within the area by periodic assessment of time attending appointments compared to schedule and visiting sites to review the quality of work completed. Manage subcontractors' within the area to ensure performance is at a high standard and compliant with financial and non-financial contractual arrangements. Work collaboratively with Asset Management & Customer Services teams to support our joint operating plan. Undertake audits of work to monitor Health & Safety, quality of work and materials including pre and post inspections. Provide timely and regular H&S updates and business information to operatives and test the understanding of information provided. You will need the below: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of subcontractor management Experience of successfully delivering an excellent customer-focussed repair Excellent oral and written communications.
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Service Manager • London, United Kingdom
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