People and Operations Manager (12 month FTC)

Our client is a highly successful London-based technology company that who have built a collaborative and high-performing culture that supports both employee development and business growth. They are currently looking for an experienced People & Operations Manager on a 12 month FTC to play a key role in supporting their people, culture, compliance, and day-to-day business operations. This is a pivotal position that will ensure the organisation continues to provide an outstanding employee experience while maintaining operational excellence across the business.

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About the Role
As People & Operations Manager, you will take ownership of the company's people function while overseeing key operational, compliance, and office management activities. Working closely with senior leadership, you will act as a trusted advisor on all people-related matters, ensuring employees are supported throughout their lifecycle while helping to maintain a positive, productive, and compliant working environment. This is a broad and varied role that combines HR leadership, operational management, governance, and business support.
Responsibilities
Lead and manage all aspects of the employee lifecycle, including recruitment, onboarding, probation reviews, employee relations, performance management, and offboarding.
Develop, review, and maintain HR policies, procedures, and employee documentation.
Act as the primary point of contact for employee relations matters and HR escalations.
Support managers with performance, wellbeing, engagement, and development initiatives.
Coordinate payroll administration and ensure all people-related records are accurate and up to date.
Manage HR systems and maintain compliance with employment legislation and internal processes.
Oversee company policies relating to HR, Health & Safety, Anti-Bribery, Modern Slavery, and other governance requirements.
Support legal and compliance matters, including employment-related queries and external advisory relationships.
Coordinate ISO compliance activities, audits, documentation, and ongoing process improvements.
Manage office operations, facilities, suppliers, and workplace logistics, acting as the main point of contact.
Produce regular people and operational reports for senior leadership.
Monitor key people metrics including absence, annual leave, employee turnover, and engagement.
Drive continuous improvement initiatives across HR, operations, and internal processes.
Act as a trusted link between employees and the leadership team.
About You
We're looking for a proactive and commercially minded HR professional who enjoys balancing people-focused initiatives with hands-on operational responsibilities. Comfortable working independently, you bring a practical approach to problem-solving, strong attention to detail, and the confidence to advise senior stakeholders. You'll be someone who thrives in a fast-paced environment, enjoys building positive relationships across a business, and who is passionate about creating a workplace where people and processes can perform at their best.
Requirements
At least four years' experience in a People, HR, or People Operations leadership role.
Strong understanding of UK employment legislation and HR best practice.
Experience managing employee relations, performance management, and people development processes.
Knowledge of payroll administration and HR systems.
Experience supporting compliance frameworks, policies, and governance activities.
Exposure to ISO standards, audit preparation, or accreditation frameworks would be beneficial.
Experience managing office operations, facilities, or business support functions.
Excellent communication and stakeholder management skills.
Ability to work autonomously and manage multiple priorities effectively.
Strong organisational skills and exceptional attention to detail.
Positive, adaptable, and solutions-focused approach.
A genuine passion for creating an engaged and high-performing workplace culture. xwwtmva
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.