Salesforce Senior Dev/Tech Lead

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Salesforce Senior Dev/Tech Lead

Job Type: Permanent

Location: United Kingdom

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Salesforce Senior Dev/Tech Lead?

We have an exciting role for you - Salesforce Senior Dev/Tech Lead!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

The Salesforce Senior Technical Developer / Technical Lead will be responsible for leading the design, development, integration, and implementation of enterprise-scale Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud within HMRC's highly regulated environment.

The individual will provide technical leadership to development teams, ensuring scalable, secure, and high-performing Salesforce solutions that align with HMRC governance, security, accessibility, and compliance requirements.

Primary Objectives

• Lead end-to-end Salesforce solution development and delivery.
• Design and develop scalable applications using Salesforce best practices.
• Provide technical leadership and mentoring to Salesforce developers.
• Build and support citizen-facing and partner-facing Experience Cloud portals.
• Ensure compliance with HMRC security, data protection, and accessibility standards.
• Design and implement integrations with internal and third-party systems.
• Drive DevOps, CI/CD, code quality, and release management practices.
• Support architectural decisions and contribute to solution design workshops.

Technical Design & Development

• Lead technical delivery of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Develop custom solutions using:
• Apex
• Lightning Web Components (LWC)
• Aura Components
• Visualforce (where applicable)
• Flow Automation
• Design reusable components and framework-based solutions.
• Translate business requirements into technical designs and implementation plans.

Experience Cloud Development

• Design and develop customer and partner portals using Salesforce Experience Cloud.
• Implement secure authentication and authorization models.
• Configure sharing rules, role hierarchies, and external user access.
• Develop branded digital experiences compliant with HMRC standards.

Service Cloud Implementation

• Configure and customize:
• Case Management
• Omni-Channel
• Knowledge Base
• Entitlements
• Service Console
• Escalation Processes
• Implement workflow automation and service efficiency improvements.

Sales Cloud Implementation

• Develop solutions supporting:
• Lead Management
• Opportunity Management
• Account & Contact Management
• Forecasting
• Reporting & Dashboards
• Implement business process automation and user productivity enhancements.

Integration & Technical Architecture

• Design integrations using:
• REST APIs
• SOAP APIs
• Platform Events
• Middleware platforms
• Azure Integration Services
• MuleSoft (preferred)
• Develop asynchronous integration frameworks using:
• Queueable Apex
• Future Methods
• Batch Apex
• Scheduled Apex

Technical Leadership

• Lead code reviews and enforce development standards.
• Mentor and support junior and mid-level Salesforce developers.
• Participate in solution architecture reviews and design authority forums.
• Collaborate with Architects, Product Owners, Business Analysts, and Scrum Teams.

DevOps & Release Management

• Support Salesforce DevOps processes using:
• Copado
• Azure DevOps
• Git
• Salesforce DX
• Implement CI/CD pipelines and automated deployment practices.
• Manage deployment activities across Development, SIT, UAT, and Production environments.

Governance & Compliance

• Ensure solutions comply with:
• HMRC Security Standards
• GDPR
• Government Digital Service (GDS) Guidelines
• Accessibility Standards (WCAG)
• Maintain technical documentation, design documents, and deployment records.

Salesforce Platform Expertise

Mandatory

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Apex Development
• Lightning Web Components (LWC)
• Salesforce Flows
• SOQL & SOSL
• Salesforce Security Model
• Sharing & Visibility Design
• Custom Metadata & Custom Settings

Integration Skills

• REST APIs
• SOAP APIs
• Platform Events
• Named Credentials
• Connected Apps
• OAuth Authentication
• Middleware Integration Patterns

DevOps & Tools

• Salesforce DX
• Git
• Azure DevOps
• Copado
• Jenkins (desirable)
• VS Code
• Data Loader

Technical Leadership

• Solution Design
• Application Performance Optimization
• Code Review & Quality Assurance
• Mentoring Development Teams
• Agile/Scrum Delivery

Knowledge of

• Government Digital Services (GDS)
• HMRC Governance Processes
• Data Protection & GDPR
• Enterprise Integration Patterns
• Secure Development Practices
• Accessibility Standards (WCAG 2.1)

• Mandatory Experience
• Salesforce platform experience.
• Hands-on Salesforce development experience.
• Technical Lead or Lead Developer role.
• Experience delivering at least:
• 2 large-scale Sales Cloud implementations.
• 2 large-scale Service Cloud implementations.
• 1 Experience Cloud implementation.
• Strong experience with Apex, LWC, Flows, and Salesforce configuration.
• Experience designing integrations with enterprise applications.
• Experience working in Agile delivery environments.
• Experience operating within highly regulated environments such as:
• Government
• Public Sector
• Financial Services
• Healthcare

• Preferred Experience
• HMRC or UK Government project experience.
• Experience with MuleSoft or Azure Integration Services.
• Experience with Salesforce DevOps implementations.
• Exposure to Data Cloud and Agentforce capabilities.
• Experience managing offshore/onshore delivery teams.

• Desirable Certifications
• Salesforce Certified Administrator
• Salesforce Platform App Builder
• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Application Architect (Preferred)
• Salesforce AI Associate / AI Specialist
• Copado Fundamentals (Preferred)

• Person Specification
• Excellent stakeholder management skills.
• Strong communication and presentation abilities.
• Client-facing consulting experience.
• Ability to lead distributed teams.
• Proactive and problem-solving mindset.
• Strong analytical and troubleshooting skills.
• Experience working in complex multi-vendor environments.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process

1. Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
4. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

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