Revenue Protection Operative

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Where will you be working?
At M Group Energy, were enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team , youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it?
What will you be doing?
Youll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. Youll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps.
Youll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer youll be proud of your work and demonstrate professionalism and integrity. Youll also have the ability to remain calm and professional and confronting situations.
Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all youll need is a positive, proactive, and solution-oriented mindset. Youll get full training on revenue protection and conflict management.
What youll bring Valid UK driving licence - You must have a full UK licence and have less than 6 points.
CCN1 / CMA1 / CMA3 with MET1
NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
Experience installing gas and electric smart meters
Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure
Whats in it for you?
Salary: Dual Fuel - £42,285
Dual Fuel (3 phase/CT) - £43,370
We offer a range of benefits designed to support your life in and out of work, some of which include: £2000 per year safety and attendance bonus
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers; Company van/vehicle and fuel card for business use
Discretionary bonus scheme
22 days annual leave plus bank holidays
Recommend a friend get rewarded for introducing people to us!
Standby / Overtime / Call out
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. xwwtmva Some roles require drug and alcohol testing as part of induction and onboarding.
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