Job Description
hackajob is partnering directly with Verisk Analytics to hire for this role.Description We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women.As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlement whilst minimising the financial impact to our customers.Prior claims handling experience is preferrable; however, training is provided.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
An appetite to learn and transferrable skills are required.Responsibilities Acquire expert knowledge of credit hire laws, rules, and protocolsManage own case load efficiently to achieve monthly targets individually and as part of the teamRequest relevant documentation for the claim to enable efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.Negotiate and settle claims by agreement where possibleNominate or instruct Solicitors as and when requiredMaintain a high standard of quality on work produced to meet both internal and external audit requirements, including clearly detailed notationDeliver professional standards of customer service to internal and external customersIdentify any possible fraud concerns and manage where applicableHandle inbound and outbound callsQualifications Previous experience in motor claims handling, credit hire claims, or a similar insurance claims environment is preferred.Strong negotiation, investigation, and analytical skills, with the ability to assess liability and achieve positive claim outcomes.Excellent communication and customer service skills, with the confidence to liaise professionally with customers, solicitors, insurers, and other stakeholders.Highly organised with strong attention to detail, capable of managing a busy caseload while meeting quality standards and performance targets.GCSEs (or equivalent) in English and Mathematics are desirable. xwwtmva
Professional insurance qualifications (e.g.
Cert CII) or a willingness to work towards them would be advantageous.
Experienced Motor Claims Handler • Lakenham, Norfolk, United Kingdom
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